Customer Service Data Entry
Resume:
BUFFY DRAKE
Windsor, Virginia 23487
**********@******.***
Ladies and Gentlemen:
I am extremely interested in exploring the career opportunity in Customer Service, Sales Associate, Data Entry, Administrative Specialist, Clerical Assistant, Certified Instructor/Trainer, and any remote work from home. You will note that I have in-depth formal training, diverse certification and offer over 27 years commercial, retail, private, public, Industrial Government contractor and military experience in a variety of professional capacities and environments with demonstrated success. Throughout my background I have become known for my ability to handle diverse and multiple levels of responsibility ranging from full charge management of intelligence gathering and analysis units, to ensuring the safety of personnel, data and assets in highly controlled settings. My personal profile includes the highest degrees of dedication, self-motivation and productivity, with a proven ability to quickly adapt to new and challenging responsibilities and deliver high-impact results. In addition to the many core competencies detailed on my attached resume, I possess special expertise in smoothly handling multi-task responsibilities in fast paced environments requiring poise under fire, superior communications skills, effective spontaneous decisions, and strict attention to detail. I also have highly developed administrative and computer skills, accustomed to executing a wide range of back office functions to support a diversity of front office programs on a daily basis.
Based on these factors and a review of my additional career highlights summarized below, I would appreciate an opportunity to discuss with you, in person, how my qualifications would match your needs. I am certain I could pinpoint additional areas of expertise which would enhance my contributions as an integral member of your organizational team.
Thank you for your time and consideration. I look forward to hearing from you soon. Sincerely,
Buffy Drake
Enclosure: Resume
BUFFY DRAKE
26151 Pondview Lane
Windsor, Va 23487
757-***-**** • **********@******.***
HUMAN RESOURCES • SECURITY PROGRAM MANAGEMENT • PODIUM/LAB INSTRUCTOR LEADER/MANAGER * CUSTOMER SERVICE * ADVANCED ADMINISTRATIVE/CLERICAL Offering a formidable background based on in-depth formal training, relevant certification, and over 18 years multifaceted contractor, military and commercial, and customer service experience demonstrating superior leadership initiative, program management expertise, operations enhancement creativity and award-winning performance success. Highly reliable, industrious, productive and versatile team player and employer asset with a broad range of core competencies garnered from two decades experience in customer service, attention to detail, leadership, personnel and operations management, instructional design and delivery, military cryptology and intelligence analytics, security program management, human resources administration, traffic management and control, asset and IT system protection, sales and market development, general administration, quality assurance, etc.
CORE COMPETENCIES
•Multi-faceted Management / Operations Professional•Project Planning & Execution / Team Leadership / Contracts
•Production Control / Scheduling / Quality Assurance•Inspection, Certification, Auditing & Testing Programs
• 18+ Years Experience in Security Program Management• Communications & Signals Intelligence Gathering & Analysis, Leadership, Personnel and Operations Management, Microsoft Office
•JFAN / JPAS Access Programs / COMSEC / OPSEC•Microsoft Office (all modules) / Computer Administration
•Organizational Turnarounds / Change Management•Policies & Standards Development / Compliance Monitoring
•Curriculum Development / Podium & Field Instruction•Full Scope Program Office Management / Team Lead
•Human Resources Administration / Personnel Files•Equipment Installs & Maintenance / Subcontractor Services
•Purchasing / Vendor Relations / Contract Management•Database Administration / Summary Reporting EDUCATION & CERTIFICATION
STRAYER UNIVERSITY – Virginia Beach, Virginia
• Pursuing Masters Degree in Organizational Leadership (2026)
•Bachelor of Business Administration, Concentration in Human Resource Management (2026)
• Associate in Arts in Business Administration (2015)
• Awarded 105 College Credits by the American Council on Education for Navy Training and Experience, Aug 2014
•Completed in excess of 2000 hours of U.S. Navy sponsored Technical and Managerial training covering topics that included: electronic communications, signals analysis and reporting, electronic systems troubleshooting and repair, security, instructor qualification, curriculum development, cryptology program management, senior enlisted academy for Combat Systems, Customer Service, Personnel and Operations management, and annual compliance training for all government and civilian employees and military members, 1997-2008
• Current U.S. Government Top Secret / SCI Security Clearance (Valid thru Jun 2019)
• USN Combat Systems Senior Enlisted (NEC-1321) / Qualified USN Master Training Specialist / Instructor (NEC-9502)
• Morse Code Intercept Operator (NEC-9169) / Direct Support Ships Signal Exploitation Equipment Operator (NEC-9124)
• AN/SRS-1 Combat Direction System Operator (NEC-9131) / Command and Control Tactical Analysis Tech (NEC-9105)
• Master Sonar Technician (NEC-0501) / Afloat Cryptologic Manager (NEC-9132) EXPERIENCE HISTORY & HIGHLIGHTS
Department of Defense – National Defense University Norfolk, Virginia
• The primary purpose of this position is to provide a Student Trainee with a professional development opportunity for them to enhance their future goals and improve their knowledge and working experience.
• The Student Trainee will be responsible for advanced administrative, clerical and customer service.
• Using varied and advanced functions of word processing software to produce a wide range of documents and to perform miscellaneous clerical support.
• Creating, formatting, modifying, editing, and printing a variety of letters, reports, memos, and other textual documents.
• Preparing a wide variety of recurring correspondence, internal reports, and other documents from information obtained from the staff, files, and other sources and reviews and finalizes documents prepared by others.
• Receiving and directing telephone calls or visitors while ascertaining the nature of the call or visit and provides complete and clear information that addresses most routine or procedural issues. AMSEC – Virginia Beach, Virginia
Instructional Designer (11/15-2/16)
•Employed on a 4-month contract with a major Defense Contractor to develop and deliver Subject Matter Expert (SME) Workshops conducted to identify and validate myriad job duties and tasks for diverse U.S. Navy technical disciplines.
• Used AIM II 5.0, AIM Content Planning Module (CPM), AIM Learning Objective Module, NETC Course Development and Revision End-to-End Process tools and techniques. Recorded all data in CPM.
• Identified and resolved training gaps and deficiencies through training situation and systems analyses. Used Microsoft Excel to input data for analysis and input necessary data into multiple data bases.
• Developed training objectives, content, support materials, and test methods. Developed flow charts and story boards.
• Regularly interacted with customers and SMEs to ensure technical accuracy and validity of instructional content. U.S. DEPARTMENT OF THE NAVY
Security Specialist Assistant (GS-09) – Strike Fighter Weapons School, NAS Oceana, Virginia Beach (2/15-11/15)
• Over 8 months experience providing full-scope administrative support to the Security Specialist at a specialized Naval training academy. Processed documents, correspondence, program access requests, visit certifications/requests, receipts, and other program related materials. Prepared deployment classified material and equipment needed for deployments. Provided support for classified material and equipment provided while on deployment. Prepared classified equipment daily for Navy Fighter Jet Pilot training. Briefed pilots daily before each training scenario and debriefed pilots as appropriate preceding training flights. Monitored and ensured the integrity of classified materials.
• Administered personnel and information security programs to include security clearance packages, data / document / facility access control, and inventory of classified equipment/materials. Utilized the Joint Personnel Adjudication System (JPAS) daily. Controlled access to restricted areas. Managed schedule of conference rooms. BUFFY DRAKE Page 2
TELEDYNE COLLABORX, INC.
Security Manager – Air Operations Center, Langley Air Force Base, Hampton (12/11-2/15)
• Over three years experience with a major Defense contractor engaged in high-profile air and space defense programs.
• Built and managed a comprehensive security program from the ground up for a specialized USAF command to include personnel, physical and information systems components. Managed and monitored INFOSEC & OPSEC programs.
• Gained proficiency in compliance requirements for DOD 5200. Drafted the unit security operating instruction and developed multiple security training sessions including all security policies needed to perform appropriate job functions in accordance with proper security practices and procedures. Ultimately created security training program that allowed for continuous up to date policies and procedures.
• Safeguarded access, storage, reproduction, disposition and destruction of classified materials.
• Strictly enforced ID/pass control, telephone use, trash procedures, shredder use, PC & email use, cell phone use, etc.
• Provide recurrent formal and briefing style training to all personnel on security procedures and protocol.
• Processed contractor DD 254s, access passes, and clearances for hundreds of personnel and 18 contractor organizations.
• Monitored and served as first responder on two open storage alarm systems. Ensured maintenance of alarm systems, GSA safes, secure rooms and classified destruction equipment. Administered courier program for classified materials. VIRGINIA DEPARTMENT OF TRANSPORTATION
Traffic Controller – Suffolk, VA (5/11-11/11)
• Six months experience with VDOTs Eastern Regional Operation, managing traffic and facility operations using TMS monitoring systems, CCTV, CO analyzers, etc. Operated Haze detectors, fire alarms, traffic map board, Newton, vent fans, electrical distributions systems, cameras, and traffic signals/signs to ensure the smooth flow of traffic region wide.
• Coordinated response of teams to emergency situations on local highways and roadways. Developed summary reports. AFLAC – Virginia Beach, Virginia
Independent Sales Associate (2010)
• Conducted thousands of door-to-door solicitations and presentations to secure sales of insurance plans. UNITED STATES NAVY – Chief Cryptologic Technician, Collection (E-7) – 12 Years Distinguished Service U.S. JOINT FORCES COMMAND – Suffolk, Virginia
Assistant Exercise Planner (7/08-12/09)
• Gathered, analyzed and assembled communications intelligence products used to develop exercise plans for U.S. forces.
• Advised and guided 20+ retiring or separating Sailors on VA medical benefits, vocational programs, and GI Bill perks. USS MAHAN (DDG 72)
Information Warfare Communications Division Chief / Ship Security Manager (8/07-6/08 & 12/00-6/02)
• Served two tours in charge of secure / classified materials, areas, equipment and operations onboard a Navy destroyer.
• Administered SF-701/702 Activity and Container checklists. Managed access to secure areas, equipment, and materials. Monitored and ensured strict compliance with statutory guidelines governing the use of JPAS and other secure systems.
• Managed security clearances, SIPRnet & NIPRnet operations, courier service, security training, and cyclical inspections.
• As Ship Security Manager, led 31 personnel handling pier sentry and traffic control, access control, and public safety.
• Directed the installation of 8 AN/SRS-1A(V) antennas worth $500+K.
• Administered operational standards compliance for 275 personnel. USS KITTY HAWK (CV 63) – Yokosuka, Japan
Operations Division Supervisor / Security Manager / Project Manager (8/05-6/07)
• Fulfilled multiple high-profile responsibilities onboard a conventionally powered aircraft carrier stationed in Japan.
• As OS Division Supervisor, drew on years of cryptology experience to enhance the employment of the Access D System, increasing cryptologic collection, analysis and reporting by an unprecedented 80% during tenure. Managed all division personnel and operations on various levels.
• As “Hot Work” project manager, trained subordinate personnel in the processing and monitoring of over 12,000 of ship service, repair and upgrade projects during an extended shipyard service period. Completed all work ahead of schedule.
• Awarded an end-of-tour Navy Achievement Medal for outstanding performance. NAVAL SECURITY GROUP ACTIVITY NORFOLK, Virginia
Lead Instructor / Disaster Response Officer / Security Supervisor / IT Security Officer (01/01-4/05)
• Served as Senior Instructor for the Cryptologic Team Trainer responsible for training, evaluating and certifying over 900 students from 60+ Atlantic Fleet units in support of operations Enduring and Iraqi Freedom.
• Developed and delivered extremely high profile Joint Cryptologic and Intelligence Team Training.
• Selected 2004 Senior Sailor of the Year for NSGA Norfolk for meritorious service. Awarded Commendation Medal. NAVAL SECURITY GROUP ACTIVITY NORTHWEST – Chesapeake, Virginia Assistant Watch Supervisor - Cryptologic Communications Collections (10/97-12/00)
• Over three years leadership experience at a highly specialized Navy unit providing over-the-horizon monitoring of surface and air activity. Reported over 5000 targets of interest, establishing the standard for other teams to follow.
• Reported 130 special interest targets to key national agencies for potential smuggling, illegal aliens, narcotics, etc .
• Awarded an end-of-tour Navy Achievement Medal for exceptional performance. Available immediately. Willing to travel and relocate. References and Salary History furnished upon request.
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