Team Leader Call Center

CG

CORNELIUS GAUSE

****************@*****.*** 910-***-**** Cerro Gordo, NC 28430

Detail-oriented Department Manager keeps employees and work area on-target with proactive management of day-to-day demands and unique customer and employee situations. Motivational employee leader and respectful conflict mediator skilled at promoting satisfaction and loyalty. Great interpersonal communication and multitasking abilities. Key Holder

Applied Behavior Analysis

Onsite

Call Center

On-Site

Manufacturing

Equipment Repair

Materials Handling

Behavioral Therapy

Blueprint Reading

Data Collection

Logistics

Kronos

Cognitive Behavioral Therapy

Crisis Intervention

Motivational Interviewing

Individual / Group Counseling

Case Management

Crisis Management

Meeting Facilitation

Behavior Management

Certifications and Licenses

APA

June 2018 to June 2019

Certification for structural panels ( plywood ).

Assessments

Work style: Conscientiousness — Expert

February 2019

Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think

before acting.

Full results: Expert

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Also management leadership skills, plant emergency team leader, and CPR certified.

Employee Scheduling

Staff Management

Performance Management

Database Management

Team Supervision

Resource Coordination

Workflow Coordination

Cost Planning

Policy Development

Problem-Solving

Emergency Response

Rules and Regulations

Departmental Activities

Departmental Rapport

Staff Development

Regulatory Standards

Retail Management

Training and Mentoring

Conflict De-Escalation

Vendor Relationship Management

Order Management

Employee Performance Evaluation

Relationship Building and Management

Work Planning and Organization

Coaching and Mentoring

Scheduling

Employee Management

Personnel Training and Development

Department Leadership

Loss Prevention

Personnel Management

Safety and Security

Supervisor

Motivational Leadership

Supply and Inventory Management

Summary

Skills

Midcon Cables Bennettsville, SC

Department Manager

02/2022 - 11/2024

Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities. International Paper Lumberton, NC

Team Lead

02/2021 - 12/2022

Organized regular meetings with all stakeholders to ensure clear communication between departments.

Supported the manager in developing plans for future projects, initiatives and objectives.

Interviewed and selected potential new team members from list of candidates recommended by recruitment team.

Georgia Pacific LLC Dixie Darlington, SC

Team Leader

08/2019 - 08/2020

Being a Team Leader was similar to being a supervisor, the only difference was the Team Leader position was an hourly position The responsibilities resulted in a lot of multi tasking,, ensuring that all associates were working safe, following the schedule assigned to the machines they were assigned

Quality was a very important aspect of this position, ensuring that the cups were checked periodically to ensuring that they were in the right boxes and met our quality requirements

Safety training was a very important part of Georgia Pacific LLC requirements

If an associate was overdue on a lesson topic, an email was sent to me to get this issue rectified as quick as possible.

Georgia Pacific LLC Prosperity, SC

Supervisor

10/1990 - 08/2018

Responsible for 2nd shift Glueline department, ensuring that all assignments were completed in a safe and productive manner Being a supervisor carried a lot of responsibilities, the most important was the safety of associates that reported to me

Ensuring that they had the correct personal protected equipment for the task they were assigned to perform

Another area of concern was the required monthly safety training All associates had to complete all assigned training before they were allowed to work on the production floor

Kronos was a important part of the process of being a supervisor, making sure associates were being paid the right rate for the assignments they were performing

The Quality aspect was a very important part of making plywood, ensuring the customer was happy with the product we made. Material handling Converse Lumberton,

NC

04/1987 - 09/1990

Material handling suppling out-soles to the production lines The out-soles had to be inspected to ensure that they were of the best quality and passed all the requirements set forth for making tennis shoes This process of having the right sizes according to the schedule ensured that the production line didn't downtime due to waiting on out-soles. International Paper

Added by Recruiter

03/1983 - 03/1987

United States Rank: E-4, Ensuring the all electrical and electronic equipment on the ship was functional

Commendations:

Sea service award

Honourable discharge

DDRT specialist

Experience

US Navy Norfolk, VA

Interior communication Petty Officer

03/1983 - 03/1987

Repair and upkeep of electronic equipment throughout the entire ship

(USS Ticonderoga )

During our ship's deployment, my department was for the security of Engineering Department, by ensuring that our generators, ship's propeller engines were online

This information along with distill water check and other department checks and any regularity's were reported to CCS (Central Control Station) This action was just a small part of keeping the ship combat ready. High school diploma

Education and Training

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