Customer Service Inventory Management

Professional Qualifications

Exceptional versatility and adaptability.

A hardworking, self-starter with dedication, drive, and determination.

Excellent communication and team-building skills with proven capability of working in diverse settings.

Ability to manage multiple tasks in a high-pressure environment.

Computer skills: Microsoft Word, Excel, Access, Power Point and extensive experience with the Internet, E-mail, Skype, EMT (Connect), Web Client, Power campus, and other web-based systems.

Education

Masters of Education (MED), Higher Ed Administration Tiffin University, Tiffin, OH April 2017

Bachelor of Business Administration Management, Tiffin University, Tiffin, OH August 2000

Professional Work Experience

Co-Owner of Simply Served Café June 2022-Present

Oversee the Day-to-Day operations of the Kitchen, Prep work, and Cooking.

Inventory Management.

Customer Service/Client relations.

Delivery coordinator.

Marketing to new and current customers

Pepsi (Northern Division Bottling Company) Certifier/ Transport/Trainer March 2019-June 2022

Responsible for certifying orders before being delivered.

Inventory Management

Employee safety trainer

Delivery coordinator

Onboarding new employees

Tiffin University, Tiffin, OH

Manager of the Northeast Academic Centers Jan 2012-March 2019

Responsible for Recruiting, Advising and being a liaison for the partnership.

Responsible for the admission process for the off campus students.

Oversaw the day to day operations of the off campus sites, as well as all student orientations.

Extensive knowledge with Hobsen Connect, Webclient.

Conducted several out reach activities to boost numbers.

Stinchcomb Associates, Inc. Sandusky, OH Mar 2004-Jan 2012

Regional Manager

Hiring potential employees.

Administer the area budgets including the forecast and actual.

Train coach and direct area managers.

Responsible for customer service in the Northeast Ohio Region.

Coordinate the enhancement of the garden centers in conjunction with various departments

Provide customer service.

William J Schumacher

Professional Work Experience cont…

Genoa Savings and Loan, Oregon, OH July 2003-Feb2004

Loan Consultant

Served as a loan originator at branch location.

Worked with customer to enable cash-out on refinancing.

Advised customer on pre-approvals and purchases.

Utilized Mortgage Ware, CBC win and various on-line lenders to accelerate loan process.

Union National Mortgage, Tiffin, OH Aug 2000-Mar 2003

Mortgage Specialist

Served as a mortgage specialist for branch location.

Worked with customers to build equity in their homes by renovating their homes.

Operated factual data and work with varying consultants regarding renovation.

Helped clients with financing and refinancing their homes.

Tiffin University, Tiffin,OH Aug 1998-Mar2000

Student Ambassador

Served as a tour guide for prospective students.

Worked as a student caller to prospective students.

Assisted with campus visit days.

Assisted with the data entry of student information.

Assisted with the individualized visits to Tiffin University.

Community Involvement:

Member of the Greater Cleveland Partnership 2017-present.

Member of the Medina/Brunswick Chamber 2012-present.

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