Customer Service Data Entry

***********@*****.*** *** Oakwood Circle Gastonia, NC 28054 704-***-****

PROFESSIONAL SUMMARY

Highly qualified and experienced professional with several years of management and customer service experience. I embody a results oriented skill set with a relatable personality and strong work ethic. Among active listening, learning and networking, a problem solver with proven results.

WORK EXPERIENCE

Engaged with prospective customers via phone, text, and email

Booked reservations for customers limousine and concierge services

Built rapport and foster relationships with prospective clients and customers

Continuously meet and exceed monthly metrics; upgrade accounts

Demonstrated excellent communication (verbal / written) and interpersonal skills

Displayed a high level of empathy, integrity and work ethic

Collaborate and partner closely with your team to achieve company and team goals

Answered multi-lined phone system to assist consumers with home ownership

Responded to inquiries and resolved concerns/issues or logistics

Adhered to budgets, human resources policies and compliance with all local, state and federal regulation

Accurately transact customer’s deposits and withdrawals

Sold and bought currency from the Federal Reserve; balanced ATM and vault

Reconciled teller cash drawers at the end of the day; provided excellent customer service

Act as a liaison between our customers and drivers in efforts to resolve challenges

WORK HISTORY

Lyft/Uber New York, New York

Rideshare 8/2021-4/2024

Better Mortgage New York, New York

Sales Development Associate 8/2021-4/2022

Silver Fox Limos Charlotte, NC

Office Assistant/Chauffeur 5/2011- 3/2023 (Part-time)

Mclane Foodservice Concord, NC

Administrative Assistant ll/Dispatcher 4/2016 – 3/2018

ResCare Gastonia, NC

Office Manager 5/2010 - 1/2011

Toyota of Gastonia Gastonia, NC

Appointment Coordinator 9/2003- 3/2010

Citizens South Bank Gastonia, NC

Vault Teller 6/2000- 9/2003

ARMANDA ITSON

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