Human Resources Manager
Resume:
RAQUEL
COLÓN
***********.**@*****.***
Bilingual, conscientious, and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.
PROFESSIONAL SUMMARY
Marriott International Managed - Human Resources Manager Cape Coral, FL • 02/2022 - 03/2024
WORK HISTORY
• Addressed employee queries
• Provided guidance on benefit options and changes Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities.
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Assisted in benefits administration, ensuring timely enrollment and accurate record keeping.
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• Coordinated Open Enrollments and Benefits Fair
• Processed FMLA and LOA
• Translated meetings and documents from English to Spanish
• Processed payroll as needed
• Conducted monthly i-9 and personnel file audits
Spearheaded recruitment campaigns to attract talent implementing inclusive hiring practices
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• Organized and led new hire orientations and onboarding
• Organized and led required compliance training and development. Coordinated and motivated employees through special events and incentive programs.
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Facilitated employee engagement surveys to identify areas of improvement.
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• Maintained accurate HR records and performed internal audits. Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
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Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
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Identified and implemented appropriate strategies to increase employee satisfaction and retention.
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Processed employee claims involving performance issues and harassment.
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Reported employee incidents and processed worker compensation claims
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Managed employee relations issues professionally, conducted thorough internal investigations, and resolved conflicts efficiently while maintaining confidentiality at all times.
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Assisted with disaster and recovery strategy to prepare company for hazardous weather conditions
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Coached managers through employee engagement, documentation, discipline and performance improvement plans.
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Bilingual: Fluent in English and
Spanish
HRIS Technologies
Payroll Processing
ADP WorkForce Now
Paycor
Microsoft Office Suite
Google Docs
SharePoint
Canva
HR policies and procedures
Employee Relations
Microsoft Office proficiency
Training and mentoring
Compensation and benefits
Recruitment and hiring
Employee Onboarding
Payroll coordination
Background Checks
Recruitment
Policy Enforcement
Leadership Development
Benefits Administration
Exit Interviews
Microsoft Office and Docusign
HR analytics
Labor Relations
Workforce improvements
Problem-Solving
SKILLS
Conflict Resolution
Onboarding, Training, and
Development
Hiring and Onboarding
Exit Interviews and Processes
Human Resources Department
Processes
Employee Engagement Strategies
Employment Record Verification
Employee Development
Confidential Document Control
Human Resource Information
System HRIS
Unemployment Claims
Accident Investigations
Administering Disciplinary
Procedures
Employee Referral Programs
ADP Workforce Now
Employee Relations Oversight
Union Negotiations
Bargaining Agreements
Negotiation Tactics
Dowling College
Oakdale, NY • Expected in 12/2024
Bachelor of Science: Psychology
Brentwood High School
Brentwood, NY • 06/1998
High School Diploma
EDUCATION
DNATA - Human Resource Business Partner (For North America Region)
New York, NY • 06/2019 - 11/2021
J.Kings Food Professionals - Human Resource Manager 01/2016 - 01/2019
• Established performance metrics and goals.
• Conducted performance appraisals and providing feedback. Assisted HR VP with developing and updating HR policies and procedures based on business needs.
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Developed and maintained strong relationships with key stakeholders for improved collaboration and strategic alignment.
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Communicated policies to employees and ensuring understanding and compliance
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Optimized team performance by providing, designing and implementing training feedback, coaching, and development opportunities.
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Championed diversity and inclusion efforts, fostering a positive work environment for all employees.
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Liaised between partners and internal stakeholders to resolve conflicts.
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Oversaw HR administrative operations, provided guidance to support HR staff and enforced compliance with state, federal, and local regulations across organization.
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• Identified staffing needs
• Assisted in recruiting, hiring and training of HR team members.
• Processed corporate payroll for multiple units
• Managed Employee Relations and Union grievances
Worked with Union Rep. ensuring mutual beneficial solutions are met.
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• Processed LOA and FMLA
• Reported Employee Incidents
• Managed Workers Compensation Claims
• Audited i-9 and personnel file for HR departments
• Assisted with benefits programs inquires
• Assisted with open enrollments
• Developed and administered HR plans and procedures.
• Administered performance evaluation program.
Managed and motivated employees to be productive and engaged in work.
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Maintained professional, organized, and safe environment for employees and patrons.
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• Managed benefits administration and staff assistance
• Handled employee relations counseling.
• Managed workers' compensation and staff injuries.
• Ensured compliance with federal and state regulations. Collaborated with leadership to align HR initiatives with overall business goals and objectives.
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Managed complex benefits administration, ensuring accurate enrollment and timely processing of claims.
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Regularly analyzed workforce trends to proactively address potential skill gaps or staffing needs.
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Processed employee claims involving performance issues and harassment.
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• Implemented customized performance management systems, J.Kings Food Professionals - Human Resource Generalist Holtsville, NY • 09/2016 - 06/2017
providing ongoing feedback and development opportunities for employees.
Enhanced employee retention by implementing effective talent management strategies and fostering a positive work environment.
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Implemented performance reviews and motivational strategies to elevate HR team results.
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Discovered and resolved complex employee issues that affected management and business decisions.
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Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
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Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
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Created and implemented forward-thinking initiatives to improve employee engagement.
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Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
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Cross-trained existing employees to maximize team agility and performance.
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Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
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• Managed payroll systems for 459 employees across 4 facilities.
• Led hiring and recruiting processes
• Administered employee benefits enrollment
• Conducted employee Orientation and Onboarding
• Ensured compliance with company policies and regulations. Processed garnishments, child support, and employment verifications.
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• Managed Workers' Compensation
• Attended WC Hearings
• Planned employee events and activities
Provided guidance to managers and employees on talent management, payroll, FMLA and benefits.
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Maintained up-to-date records of employee information in HRIS system ensuring accurate reporting and data-driven decision making.
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• Facilitated criminal background check process for new hires. Served as a liaison between employees and management, addressing concerns or questions to promote open communication and maintain trust.
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Enhanced employee satisfaction by implementing effective communication strategies and open-door policies.
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Coordinated company-wide events such as town hall meetings or wellness activities, boosting employee morale and fostering a sense of community within the organization.
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Conducted confidential investigations of discrimination, harassment and workplace violence.
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Collaborated with payroll to complete and upload pay data and worked with managers to support proper wage and hour compliance.
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• Handled new-hire orientation and basic recruiting tasks.
• Implemented and supervised orientation procedures for new hires. Administered benefits programs effectively, ensuring accurate enrollment and timely processing of claims for employees.
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• Processed unemployment claims and acted as company Hyatt Regency - Human Resources Coordinator
01/2014 - 01/2016
The Attitude Group - Human Resource Generalist
01/2010 - 01/2014
representative at unemployment hearings.
Improved operational processes resulting in productivity increase in HR department.
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Conducted career fairs, screened resumes and interviewed applicants to build candidate pipelines and enhance company culture.
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Improved quality of hiring decisions by working with hiring managers on new comprehensive employment selection processes.
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Explained and administered medical insurance, disability and flexible spending accounts.
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Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
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Improved office efficiency by effectively managing internal communications and correspondence.
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• Assisted in planning employee events and activities Maintained human resources information system and kept employee files up to date and accurate.
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Completed background and reference checks to facilitate hiring and onboarding of employees.
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Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
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Completed employee employment verifications and unemployment paperwork prior to hire or termination.
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Reviewed human resources paperwork for accuracy and completeness.
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Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
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Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities.
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Supported employee relations, cultivating retention with welcoming and inclusive work culture.
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Compiled and monitored data for employee records and personnel documents to support accurate recordkeeping.
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Developed strong relationships with hiring managers, leading to more efficient communication and better understanding of their needs for open positions.
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Improved overall candidate experience through consistent communication, personalized support, and thorough follow-ups during the hiring process.
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• Developed and implement effective recruitment strategies Conducted career fairs, screened resumes and interviewed applicants to build candidate pipelines and enhance company culture.
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• Made hiring decisions
• Facilitated criminal background check process for new hires. Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
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• Ensured legal compliance by staying current with federal and state regulations, reducing potential risks to the company. Developed training programs tailored to address specific skill gaps within the workforce, improving overall productivity levels.
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• Conducted exit interviews and analyze feedback
Acknowledged and celebrate employee achievements and showed appreciation
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Authorized To Work: Authorized to work in the US for any employer PERSONAL INFORMATION
Available upon request
REFERENCES
English
Full Professional
LANGUAGES
Fluent In Spanish
BILINGUAL- FLUENT IN SPANISH
Throughout my career in human resources, I have developed a robust skill set that spans across various HR functions, making me a well-rounded and effective HR professional. I have successfully managed recruitment, employee relations, performance management, and compliance. I have implemented initiatives that enhanced employee engagement and streamline HR processes, contributing to a more efficient and supportive workplace. My strategic approach to HR, combined with my ability to resolve conflicts and build strong teams, equips me to add significant value to any organization. I am passionate about creating positive work environments and am eager to bring my expertise to a new and dynamic team.
ADDITIONAL INFORMATION
Contact this candidate