Customer Service Tech Services

SKILLS

Hardware and Software installation and troubleshooting

Computer Networking

A+ course completed

Dell certification completed

Printers installation and troubleshooting accomplished with mobile devices

Security

Server Configuration (Active Directory)

Windows 7-8-10 and Mac Configuration

School website developing

Interpretation from Arabic to English and from English to Arabic

WORK EXPERIENCE

01/2019 - present world wide tech services

> provide field tech services for end users .

> troubleshooting,configuration and installation devices hardware

and software for users.

06/2017- 06/2018 Denver Public Schools

Trains and assists staff with technology usage and services.

- Provides instructions and technical consultation to administrators, faculties and staff of technology.

- Instructs and provides technical consulting to administrators, faculties and staff in the building.

- Communicates operating procedures, including problem-solving, for the most complex technology.

- Develops effective working relationships with technical contact persons and the Department of Technology Services (DoTS) to further develop technological skills of teachers and administrators.

- Attends regular trainings, as offered by the Department of Technology Services, to assure that knowledge of district systems and procedures is current.

- Researches, accesses, interprets, produces and manages educational data and information.

06 to 09/2017 Denver Public Schools Technology Department (DOTS)

ISO Image of operating system using the USB flash drive, activating USB booting in the BIOS for Windows and switch the startup disk for Mac.

Assisted teachers and students with software and networking issues(when can’t connect to DPS network)

installed operating system, software, printers and other devices (Ipads, Tablets,Chromebooks)

Assisted teachers and students with emails logging issues and Microsoft office issues.

03/2014 – Present Arabic Interpreter at APDC agency

03/2014 – Present Arabic interpreter at A&A languages LLC

05 to 09/2013

Customer service at MoneyGram Call Center (during the summer).

Displayed courtesy and strong interpersonal skills with all customer interactions.

Provide support and problem resolution for customers.

10/2010 – 06/2017 Paraprofessional at Denver Public Schools.

06/2008 – -6/2009 Fez, Morocco, Wafa insurance company customer service

06/2007 – 06/2008 Fez, Morocco, Royal Air Maroc Airline:

Supported passengers with tickets issue.

Informed customers about issue resolution progress.

Research issues on various computer systems and database.

Resolved complaints

Worked with customers having data connectivity issues.

Trained new employees and explain protocols clearly and efficiently

Checking

Provided customer service

assisted passengers with luggage service

02/2006 – 04/2007 Fez, Morocco, Fez Airport, Administration office

06/2005 Fez, Morocco, Technical support at the airport office.

Taught computer basic to employees.

Computer troubleshooting

Installed programs and programming.

EDUCATION

12/2015 – 02/2017 Denver, Co. Emily Griffith technical College

Computer Networking

02/2014 Centennial, CO. BTG training (professional interpreter)

08/2004 – 08/2006 Fez, Morocco. Superior Institute of Applied Technology.

Associate degree in Computer Science

09/2001 – 06/2004 Fez, Morocco. High School Diploma

VOLUNTEER EXPERIENCE

05/2010 Denver, CO. May public library

LANGUAGE

Arabic: Read, Write and Speak

English: Read, Write and Speak

NATIONALITY

Place of Birth: Morocco

Nationality: US Citizen

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