Customer Service Associate

Seble Netsanet Tuma

*** ****** ***** *** **** Burnie, MD 21016 ************@*****.*** 443-***-****

PROFESSIONAL EXPERIENCE

Arundel Lodge - Rehabilitation Specialist - Deaf Program December 2020 - January 2024

•Provided daily living skills support to Deaf or hard of hearing clients in a residential setting.

•Responsibilities of the day to day is to do tasks like transportation, assisting with money management, diet coaching, shopping, cleaning, assistance with ADL’s.

•Taught life skills like cooking for dinner, preparation for lunch, routine walk to build a strenght physical.

•Assist Deaf people in their journey of recovery from mental illness, physical illness, and substance abuse.

•Speak clearly, slowly, distinctly, but naturally, without shouting or exaggerating mouth movements.

•Face the Deaf person directly, on the same level and in good light whenever possible.

Royal Farms – Customer Service Associate - June 2019 – October 2020

Cleaning & Housekeeping: Inside

•Transaction Counter: Clean and organized

•Restrooms: Floor, toilet, sink, mirror, ceiling clean and odor free. Soap, towels etc

•Fast food area: Equipment and prep area clean and organized

•Floors: Sweep and mop, free of trash, spills, and stains, dust free

•Coolers: Doors and shelves

•Trash Cans: Emptied, clean and bags tucks out of site

•Able to work alone and on a team, able to stay busy between customers, willing to help associate and customers, able to successfully complete multiple tasks independently, identifies problems and resolve issues quickly and effectively

•People oriented, friendly, enthusiastic, smiles, respectful and polite7

Addis Ababa City Government – Land Management Office September 2012 - August 2015

•Generated reports from current status of existing agreements

•Altered the existing structure of commercial and residential buildings by creating floor plans for demolition, addition, and renovation

•Drafted, evaluated, negotiated, and executed contracts in order to ensure the safety of the residents

•Utilized computer program for interior and exterior design

•Gained knowledge and understanding of the legal requirements involved in specific contracts

•Established and maintained supplier relationship by serving as a single point of contact

Addis Ababa City Government – Advanced Administration Office II August 2011 - August 2012

•Received, sorted, and distributed legal contracts

•Conducted on-going customer service

•Utilized computer software applications

•Provided administrative support

•Analyzed and delivered reports from higher management

Addis Ababa City Government – Administration Office February 2009 - July 2011

•Utilized Windows, Excel, Word, and Spreadsheet to locate project or land owner’s information

•Collaborated with office team members and supervisor regularly

•Organized and transcribed minutes from meetings

•Maintained supplies by checking stock and purchasing materials

Haile & Alem International PLC - Assistant Executive Housekeeper March 2006 - March 2007

•Operated as a team to perform housekeeping duties

•Delegated responsibilities to team members

•Provided high quality customer service

•Worked flexibly with hiring entity and team

Intercontinental Addis Ababa Hotel – Storekeeper July 1999 - August 2001

•Completed daily, weekly, and monthly stock duties

•Maintained clean and organized stock areas

•Reported to logistic office if any safety issues arose

•Documented receipts of properly stored items

•Promptly reported any damaged, obsolete, lost, or missing items

•Filed all stock documentation

EDUCATION

Addis Ababa Ethiopia Vocational and Technical School Graduated 2012

•Degree in Architectural Drafting and Design

Addis Ababa Ethiopia High School Graduated 2009

CERTIFICATES

•AutiCAD training

•Microsoft Word and Excel training

SKILLS

•Drafting floor plans

•Meeting project objectives

•Organizing documents and data

•Providing quality customer service

•Communicating ideas

•Analyzing details

•Proficient in Microsoft software

•Fluent in Amharic, Ethiopian Sign Language, and American Sign Language

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