Administrative Assistant Project Management

Saint Paul, ll.

Training and mentoring

Customer assistance

Retail operations management

Project management abilities

Microsoft Office

Tenant relations

Strong negotiation abilities

**/**** - **/2017 Bethesda Lutheran Communities Office Minnetonka, MN Bethesda Thrift Shop

Greeted customers promptly and responded to questions. Maintained work area in clean and neat manner.

Counted and balanced cashier drawers.

Cleaned and stocked front end areas, including register changing tapes and ribbons.

Welcomed customers, offering assistance to help find store items. Processed customer payments quickly and returned exact change and receipts. Built and maintained productive relationships with employees. Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.

06/2008 - 07/2009 Carlson Companies Inc. Minnetonka, MN Document Specialist

Completed documents and work requests according to company standards. Kept documents moving in proper flow by applying strong organizational, planning and multitasking abilities.

Set up documents for individual projects based on specifications. Uploaded documents to control sites, tracked transmittals and coordinated revisions.

Scanned and cleaned up documents.

Filled out and stored transmittal logs for permanent records. Archived files and retrieved information.

03/2006 - 01/2007 St .Croix Retail, Inc Richfield, MN Cashier/Manager

Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.

Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers. Monitor sales activities to ensure that customers receive satisfactory service and quality goods.

Inventory stock and reorder when inventory drops to a specified level. Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.

KATHLEEN WAALEN

Skills

Experience

05/2005 - 09/2005 U.S. Postal Service (Admin Office) Manpower Eagan, MN Executive Administrative Assistant

Manage and maintain executives' schedules.

Answer phone calls and direct calls to appropriate parties Provide clerical support to other departments

Prepare responses to correspondence containing routine inquiries. Open, sort, and distribute incoming correspondence, including faxes and email. Perform general office duties, such as ordering supplies, maintaining records management database system Compile, transcribe, and distribute minutes of meetings.

10/2004 - 04/2005 Super Valu/ Manpower Eden Prairie, MN Administrative Assistant

Organized and maintained filing and document management systems by coordinating, archiving and purging files.

Developed administrative processes to achieve organizational objectives and improve office efficiency.

Maintained inventory in supply closet to prevent shortages. Responding to calls for the Real Estate Department while in meetings. Supply Real Estate Reps with the corresponding paperwork from calls. Richfield High School Richfield, MN

High School Diploma: Administrative

Argosy University Eagan, MN

Associate of Applied Science: Vet Tech

United States Army Ft Jackson, South Carolina

Administrative Specialist

I am highly dependable,goal driven individual who strives to surpass expectations in all things I do. I enjoy being a part of a team and building on the past for a better future. Providing excellent service is a passion and to help build a better community. People come to me for guidance in many areas,for emotional support, computers and organization just to name a few.

Education and Training

Summary

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