Call Center Customer Service

Tyre Coleman

301-***-**** ************@*****.*** Hamer, SC

Objective

Polite and professional representative successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. Education Experience

West Johnston High School

High School Diploma

June 2011

Call Center Representative

Conduent Call Center Raleigh, NC

October 2022-June 2024

• Managed high call volumes while providing exceptional customer support and maintaining professional composure.

• Mastered multiple software systems for seamless

navigation during calls, improving efficiency and reducing hold times for customers.

• Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Call Center Customer Service Representative

Apple Raleigh, NC

Feburary 2017-October 2022

• Documented and detailed calls and complaints using call center’s CRM database.

• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Skills

Problem-Solving Skills

Customer Service

Customer Support

Inbound Call

Superior Communication

Contact this candidate