Customer Service Representative
Resume:
Nyeshia Robinson
Houston, TX *****
****************@*****.***
Safety Specialist: Davaco Inc. - Houston, TX
August 2020 to 2022
Setting up and preparing the mobile testing
Checking people in for an appointment and directing walk ins Tracking and reporting key data points• Participate in training/retraining and continuing education programs as necessary
Comply with all designated safety policies and procedures in the work area, including the use of applicable protective equipment when necessary to prevent exposure to potentially infectious agents
Understand and comply with applicable federal, state and local laws and company policies• Adheres to quality assurance procedures
Maintain all HIPAA standards
Performs other related duties as necessary
Customer Service Representative: Search Services /Preventice - Houston, TX July 2019 to April 2020
Answer all incoming Customer Service calls promptly and manage them effectively and efficiently
• Address questions and educate patients, practices, and sales staff
• Handle specified technical monitor issues
• Redirect calls to subject matter experts as defined in protocols
• Notate patient accounts for activities and disconnect
• Assist patient’s requests for additional supplies by placing orders on their behalf
• Document all calls or correspondences.
• Handle Emails/VM s as assigned
• Demonstrate empathy and decrease customer tension
• Promote the value of Preventice remote monitoring to reduce cancellations
• Must communicate in a professional, empathetic and diplomatic manner with good voice quality, dictation, and articulation.
• Works to achieve the day-to-day Customer Service Team’s quality and productivity goals
• Exhibit a high sense of urgency
• Identify, document and escalate potential patient or practice complaints per standard operating procedures
• Other duties as assigned
Keais Record Retrieval Production Specialist
September 2013 to 2017
Successfully retrieve records in states that follow the Uniform Interstate Deposition and Discovery Act t and other state-specific subpoena laws requiring commissions, letter rotatory, notices, agreements, or miscellaneous case actions
.● Narrow scope of records to view specific index categories or dates
● Document Management
● easily order records from additional sources
● Narrow scope of records to view specific index categories or dates
● efficiently view records in chronological order
● easily commingle multiple providers on the same records subject
● Collected and Quality Checked Medical, Billing, X-rays, Pathology, Personnel, Payroll, Workers ‘Compensation, Insurance, Telephone (local, long distance and mobile), Bank, Pharmacy, Police, Fire, Driving, Academic, Ambulance, and Business Records. Metro Transit Authority Routing & Scheduling Agent January 2011 to June 2012
Provided accurate trip scheduling
● Process same day customer trip requests as needed
● Attends community public meetings or seminars as requested
● Adheres to all policies, procedures and provisions of METRO
● Addresses and documents vehicle accidents, breakdowns, customer complaints/concerns, and any other unusual incidents into computerized system
● Assists customers with scheduling,
● Process METRO customer requests2
● assists the public via information phone lines, including TDD/TTY equipment for the hearing impaired
Education
High school diploma in Nursing
South University - Savannah, GA
November 2011 to July 2013
High school diploma in Medical Assist Remington College Houston Tx November 2004 to August 2005
Skills
CALL CENTER ENVIRONMENT (10+ years)
EXCEL (6 years)
MICROSOFT OFFICE (Less than 1 year)
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