Scrum Master Program Manager

G.V Anand

Contact: 469-***-****

E-Mail: **********@*****.***

Technical Program Manager/Agile Delivery

Highly empowered, seasoned professional with captivated enthusiasm towards technology blended diversified domains and roles as Technical PM, Agile Delivery lead with 15+ years of experience in leading Complex Agile/Scrum projects with successful execution, reporting and management while ensuring a high-quality service delivery experience and elevating client satisfaction delivering high Business Value /ROI. vast experience in Datawarehouse, ETL Architecture, Database and BI Products with experience in Proposal Writing, Design, Implementation, Hardening to Release and leading Complex Agile/Scrum and Waterfall projects.

AREAS OF EXPERTISE

Project / Delivery Management

Scrum Master

ETL/ Database Architect

Client Relationship Management

POC/RFP/RFI Preparations

MIS Reporting/MS Tools Expertise

Reporting/ETL Tools Expertise

Problem Solving/Analytical skills

DevOps professional Practitioner

SIX Sigma/ITlL /DevOps Delivery

CERTIFICATION

CSM (Certified Scrum Master) Certified from Scrum Alliance

PROFILE SUMMARY

Technical Program Manager for a suite of Products and can diligently interact with customers both internal and external to gather project requirements and act as liaison between customer and Scrum teams.

Hands-on experience in presales, RFP, RFI’s preparation.

Excels in Project Execution from task allocation, progress tracking, status reporting, code reviews, refactoring to technical support and ensuring completion of projects within time, quality & cost norms

Well versed with the usage of Tools like Rally, JIRA, Confluence wiki.

Experience in Architecting the solutions sprint planning & reviews the teams.

Instrumental in driving team towards implementation of DevOps culture

Strong background in C#, .NET, AZURE, ASP.NET, WPF, WCF.

Having vast Experience in Databases MS SQL Server, PL/SQL, ETL Technologies.

Architected SAAS based product with Microservices.

Seamlessly created continuous integration systems for products using Jenkins and Active Batch

Extensively worked on business problems with complex business logic, adapted to different MS technologies in demanding situations requiring a swift learning curve

Exposure to Agile process and also having experience in ITIL aligned service delivery environment

Practicing Agile as Scrum Master and being a servant leader facilitating a development team to accomplish sprint goals and Product Increment delivery.

Facilitating and organizing various agile scrum ceremonies like Sprint Planning, Sprint Review, Sprint Retrospectives and Daily Stand-up meetings along with Grooming sessions; Maintaining Sprint Backlogs and burn down chart and required Information Radiators, etc.

Pivotal in driving recruitment process in conducting screening rounds of interview and recruitment drives as well as recognized with various performance awards (SPOT, Bravo, Team United and CoE Awards).

PAST WORK EXPERIENCE

Key Result Areas:

Working closely with the team in planning of the Sprint ceremonies, coordinating with PO in prioritization of the sprint backlog, coordinate the development process, identify and eliminate obstacles that prevent the team from achieving sprint/agile goals, extracting burn down charts and ensure clear communication to Program Manager and leadership team.

Contributing in project activities like software development & progress tracking to ensure timely execution of projects within budgets

Architected SAAS based product with microservices hosted in Azure with OAuth and OpenId Security levels.

Coordinating on-site & offsite tasks in a project including design, effort & cost estimation and resource management

Mapping client’s requirements, working out software development /architecture design and ensuring that it meets user specifications

Employed usage of design patterns and architectural patterns in different solutions.

Have good knowledge in the usage of Tools Rally, JIRA, Confluence wiki.

Experience in Relational Databases, ETL, MS.Net Applications development including Analysis, Design, Development, Testing, Integration and Deployment.

Experience in designing and creating complex loaders and reports using SQL Server Integration Services Packages, SQL Server Reporting Services/Crystal Reports.

Came up with solutions that reduced the development and testing efforts by 50% for 7 releases in a year

Have countable exposure to WCF and ASP.NET services.

Extensively worked on business problems with complex business logic, adapted to different MS technologies in demanding situations requiring a swift learning curve

Having exposure to AGILE process and also having experience in ITIL Aligned service delivery environment.

Conducting review of codes & test cases and assisting in Change Requests Management & Enhancement and Defect Resolution

Interacting with Product Owner and make sure the User Stories are written effectively.

Attending Daily Scrum Meetings resolving queries related to User Stories, removing barriers & shielding team from external interferences.

Extending post-implementation, maintenance support and trainings to clients for enhanced client satisfaction

Reporting on Project Status to Client, Internal Teams & Other Stakeholders through reports, reviews & meetings

Monitoring the performance of the team members for maintaining excellence in project operations

Highlights:

Lead the Engineering team and got the complete ownership to India and was vital in developing the team strength

Took up the responsibility of managing the dependencies and Came up with the concept of integrating Databases to resolve the dependency issues.

Performed Data Quality & Data Standards Checks; assisted team in applying Scrum Principles & Practices for greater value addition

Motivated the team to deliver better quality results under stricter timelines; imparted trainings to team members on agile methodologies to enhance their knowledge & skills.

Presented testing strategy and road map to all relevant business and IT teams for Contact center services application

Took up the responsibility of managing the dependencies and Came up with the concept of common Database to resolve the dependency issues.

Enhanced productivity and improving product quality to make it 100%; completed all the assigned projects and lead the releases to make sure they are delivered on schedule, in line with the budget and customer satisfaction.

ANNEXURE:

KEY PROJECTS EXECUTED

Jan 2024-Till Date

Designation: Technical Project Manager

Client: OSAIC

Description: Technical Project Manager OSAIC Financial service Advisor Portal handling commissions system

Tools Azure Data Services, ADF, Databricks, PowerBI, Azure SQL,SQL Server,SSRS,SSIS

Handling Licensing & Registration Module

Seamless integration of commission data into Commission systems

Rep Commission Reporting

Trade Adjustments, transactions Processing

Working with Cross team and Architects for enhancing seamless integration.

(July 2021- Dec 2023)

Designation: Project Manager (Project Manager/Agile Delivery)

Client: Charles Schwab

Project: CDW(Cloud Data ware house)

Description: Technical Project Manager/ Scrum Master for a large scale Cloud Data ware house Migration project from Teradata on Premise to Google Cloud Platform.

Tools JIRA, Confluence, GCP BQ, Teradata, GCP, Tableau, DMU,Control-M,IICS,SQL, Azure SQL Data Warehouse, Azure Synapse Analytics, ADF, Azure DataBricks

Managing end-to-end delivery of migrating Consumption /BI layer to GCP, Azure Cloud

Working with technical managers and experts to design migration approach/strategies

Extracting information from application logs to analyze and take preventive measures to prevent failures

Liaising between cross-stream and platform leads to plan and develop scope, deliverables,

resources, work plan, budget, and timing for new initiatives

Effort, Schedule and Cost Estimation and Delivery Management

Risk assessment and management

Driving initiatives for innovation and process improvement

Designing dashboards indicating KPI’s to cater to requirements of various stakeholders

Managing the appraisals, trainings, competency for team members

At Shore Infotech Pvt. LTD.(Aug 2013 – Jul 2021)

Designation: Engineering Manager (Project Manager/Scrum Master)

Clients: Reputed US Health Care Client – System Integration. Reputed US Banking Client, Reputed

e-commerce platform, Integration of Companies (CCC, TLK)

Reputed banking client, Reputed Entertainment Platform Client – Client management Reporting/System integration (Aug’13 to Oct’18)

Description: Taking the responsibility of the teams as an Engineering Manager and Solution architecting the complete solution for the Database right from proposals to delivery in a span of 14 months.

Tools/Technologies: CA- Rally, project management, C#.Net, Jenkins, Micro Services, Azure, Altitude, Aspose, Ms.Net Tools, WebSocket services, Restful services, Micro Services, Crystal reports IX/XI,Microsoft SQL Server, SSDT, TFS, Bug Tracker, Front page, SharePoint designer, Front page, BIDS, Power BI, Rnet, Active Batch,Deliverable manager.

Role:

Driving scrum ceremonies (grooming, sprint planning, reviews, retrospectives, daily stand-ups, show and tell) and making extensive use of the Agile Project Management Tools Rally, Team Planner for tracking sprint progress and extracting various Agile metrics

Directed the team that owns three of the platforms in the areas of Altitude, Database Mapping and ETL to follow the standards and to deliver the builds.

Coordinating with the other scrum master at the release train meetings and working towards planning for the entire release train

Working with the PO to make sure the user stories are ready for the next 2 sprints, conducting grooming sessions with the PO and the team, sprint planning activities, conducting the sprint reviews and retrospectives.

Supervising the lifecycle from ideation to sprints to deployment, coordinating with program management, other teams, product managers and support specialists on product issues

Making sure the Scrum team is self-organized and work as a cross functional team, making sure the team is making right commitment and completing the sprint goals and help them in working as a cross functional team.

As Engineering manager:

Exhibited skills in Supervising the lifecycle from ideation to sprints to deployment, coordinating with program management, other teams, product managers and support specialists on product issues

Coordinating for the project progress to senior management through 'Burn - down Charts', monitoring the quality through metrics and mentoring team through the project management processes along with maintaining and share the Definition of Done (DoD) for each iteration and presenting the project for quality audits at the organization level

Took up the responsibility of managing the dependencies and Came up with the concept of common Database to resolve the dependency issues.

Closely monitored and guided the teams technical work while separating and creation of builds to bridge the gap between the proposals and the standards

With vast experience in Database Design helped the team to remove dependency of multiple Databases objects and made it independent piece of solution for all the client requirements

Communicated with the teams in USA and Philippines for the work on Altitude and CMS platforms

Planning & organizing activities of teams comprising cross-functional teams (developers, testers, DBA’s) and aligning onshore/offshore resources to make sure that sprint goals meet

Proposed the game changing plan of integrating clients XM, Comcast.

Headed the team on integrating two companies TLK, CCC acquired by the ResultsTel as part of the expansion plan

Managed the scope, risks, issues, deliverables, and schedule of individual project tasks.

Architected the proposal and crafted the Feature integration to new clients.

Spear headed the team technical discussions and design decisions for the entire life cycle of the product.

Involved in writing Technical Design documents and maintaining the coding standards and code reviews

Designed ETL flow to load the data from the external Systems (AVAYA DB’s/Client API’s).

KEY PROJECTS EXECUTED

At Tata Consultancy Services India Pvt. Ltd.: (Sep 2007 – Aug 2013)

Designation: IT Analyst (Technical Consultant, Tech Lead)

Clients: Microsoft (USA) - CPDM Magic (Operational DART/ADP DART/Partner DART/ROB)

Humana Inc (USA) - Clinical Rewrite Data Migration

BP PLC (USA) - Control of Workflow (CoW), Strategic Implementation Planning (SIP) –

Reports Mapper to Tanker Inventory

Parkway Hospitals (Singapore) - POS (Point of Sales), Reports Frame Work

Tools/Technologies: C#.Net,WCF, SQL Server 2012 R2,Oracle 9i,PL/SQL,TOAD, Microsoft SharePoint, FOX Pro,Microsoft CRM,BIDS,SQL Server Reporting Services 2008 R2, SQL Server Integration Services 2008 R2, Microsoft TFS, Excel – Pivots, C#.NET, SQL Server 2005/2008, Agile Software Development, VB.Net, 3-Tier Architecture, Crystal Reports XI/IX

Role:

Setting competent teams to self-organize and grow cross-functionality, protecting team from over - commitment, managing backlog, prioritizing tasks and resolution of defects/bug

Supervising the lifecycle from ideation to sprints to deployment, coordinating with program management, other teams, product managers and support specialists on product issues

As Technical Lead Consultant:

Administering Offshore and remote development teams, coordinating with onshore and business teams for smooth project deliverables

Working on requirement elicitation with business and capturing the requirements into business requirement documents followed by requirement walk-through’s to stakeholders.

Reports are mapped to a unique set of database table fields in database which contains the details of all the required controls to be populated, Once the dynamically generated UI screen is filled and submitted the corresponding MIS Reports are populated.

Developed Women’s Network portal which acts as a single collaboration platform for all the women employees of BP in Decatur, Texas City and Cooper River to share their thoughts, educate and Personal development.

Developed the application for the payment counter. As a part of this module we developed a WCF services-based solution to execute the required business logic based on the request provided through distributed POS interfaces.

The Reports Frame work intensive functionality involved provision over 300 types of reports based on the chosen criteria. A reports framework was designed to dynamically populate the controls on the interface page based on the chosen report

Highlights:

Exhibited skills in:

oParticipating in call flow, SBS & SA review meetings with Design Analyst’s and deriving the test cases from call flows, requirement documents and conducted test execution in system test and staging environment

oThe continuous integration approach had enhanced the Performance of the system by 300% based on the Time and Space complexity and resulted in major reduction of the efforts required for the integration of the reports into application

oPerforming in test management activities and Test Execution on various Contact Center applications like Web Applications, Desktop Applications and CTI application

Awards and Activities

Received individual Star Awards for the Technology/Resources integrations made for newly acquired companies (CCC/TLK).

Was awarded Pat on Back award for giving exemplary solutions for Scalability in Altitude.

Received award for designing and fabricating the Deliverable Manager product.

Received Sustaining Edge Award twice for the flexibility and willingness to go the extra mile and accommodate extra responsibilities and helped the project earn excellent reviews from the Business and Product owners

Presented on Continuous integration process and pair programming at HCCI Agile conference.

Participated and bagged prizes in organizational events.

Was the winner of crystal ball (Innovation event) for two consecutive years.

Received continuous star awards for multiple quarters for the exemplary work done.

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