Customer Service Quality Control

ORTEGA HODGES

**************@*****.*** 408-***-**** Modesto, CA 95357

Summary

Results-driven Supervisor with experience steering and directing all aspects of operations. Practiced in orchestrating multiple projects with competing priorities involving process improvements, safety initiatives and quality control. Recognized and commended for collaborating with upper management to achieve organizational objectives.

Skills

Verbal and Written Communication

Team Collaboration and Leadership

Problem-Solving

Inventory Assessment

Staff Supervision

Work Planning and Prioritization

Safety Procedures

Coordinating Daily Operations

Processes and Procedures

Materials Inspection

Coaching and Mentoring

Assigning Work

Critical Thinking

Customer Service

Decision Making

Relationship Building

Strategy Development

Work Order Analysis

Inventory Management Software

Interpreting Job Specifications

Experience

Lowes Home Improvement Antioch, CA

Night Crew Supervisor

04/2021 - 03/2023

Monitored employee productivity to provide constructive feedback and coaching.

Established and enforced clear goals to keep employees working collaboratively.

Complied with company policies, objectives and communication goals.

Reviewed completed work to verify consistency, quality and conformance.

Delegated tasks to multiple employees while maintaining efficient workplace.

Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.

Enforced company policies, answered coworkers' questions and trained new personnel.

Assigned tasks to employees and monitored productivity, performance and task completion.

Prepared operations data to produce comprehensive reports to management.

Developed pricing schedules, costing for materials and compliance statements.

Home Depot Hayward, CA

Department Supervisor

05/2016 - 03/2021

Trained and mentored new associates on department policies and procedures.

Addressed employee issues and conflicts to provide input, feedback and coaching.

Delegated tasks appropriate to individual employees to provide development opportunities.

Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.

Assessed displays for proper stock, checked store organization and kept aisles clear of obstacles.

Managed inventory and stock levels in coordination with purchasing and receiving department.

Maintained high merchandising standards by building attractive displays and monitoring inventory levels.

Put together store's large displays.

Initiated service consultations by asking customers open-ended questions to learn personal preferences and needs.

American Nursery Services Hayward, CA

Merchandiser Supervisor

03/2005-5/2016

Executed multiple projects simultaneously, coordinating and prioritizing tasks.

Designed floor layouts, product displays and shelving layouts to maximize sales and influence customer purchasing habits.

Maintained physical inventory of merchandise and implemented systems to monitor costs.

Placed prices and descriptive signage to enhance displays and promote items.

Tracked sales trends and recommended adjustments to maximize departmental profitability.

Developed pricing promotions and markdowns to meet sales and margin targets.

Increased sales by 65% through targeted merchandising plans and stocking of desirable inventory.

Oversaw buying process by forecasting inventory demands and negotiating with suppliers.

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