Data Entry Customer Service

Shannon D. Ridley

***** ******** ****** ****** *****, Michigan 48225 313-***-****

**************@*****.***

Objective: To obtain a position where my professional experience and educational background can be utilized.

Skilled in customer service, data entry, accounts receivable, financial transaction examination and reconciliation, administrative support functioning, logistics organization, inventory management, title coordination and resolution.

Solid problem solving, research and investigative skills, including but not limited to fact-checking.

Strong leadership and organizational skills, decisive and goal oriented.

Experienced in Banner, Citrix and Xtender desktop software programs, Microsoft Office Applications including macro creation and V-lookup, Share Point, Python, and Microsoft Visual Studio with a concentration C++programming, and DocViewer.

Education:

Wilmington University

oBachelor of Science, Accounting, anticipated graduation: September 2022

Institute of Electrical Engineers (IEEE)

oStudent Member; September 2014 - 2020

oWomen In Engineering (WIE) Committee Chair; October 2014 – December 2015

oSoutheastern Michigan Region Assistant Secretary; January 2016 – 2018

Society of Women Engineers (SWE) – Detroit; September 2014 – Present

Experience:

August 2016 - Present Quicken Loans LLC Senior Title Coordinator

1050 Woodward Avenue, Detroit Michigan 48226

Facilitate incoming documents via email, fax and portal submission.

Review documentation pertaining to the title process for the purchase or refinance of property.

Validate the accuracy of data within documents pertaining to the mortgage process of title.

Coordinate and confirm title clearance with title companies.

Troubleshoot title issues for scheduling and documentation.

Review and update closing disclosures, tax prorations and title policies.

July 2015 – August 2016 Dialog Direct Internet & e-Commerce Analyst

13700 Oakland Avenue, Highland Park, MI 48203

Manage day-to-day administrative functions for e-stores and inventory management.

Assign work responsibilities though shipping/receiving and order fulfillment.

Evaluate internal and external controls to consistently advise clients on deadlines for future planning.

Serve as liaison between the client and logistic coordination and inventory management departments.

Coordinate and facilitate start of work meetings to revamp or begin new projects.

Resolve escalated customer relations concerns.

Prepare client requested estimates.

Identify opportunities for company growth with current contracts.

Jan. 2015 – July 2015 NTouch Communications Group Office Administrator 24901 Northwestern Highway, Southfield MI 48075

Developed procedures to streamline operations through technology and office needs.

Compiled expense and budget reports.

Coordinated travel arrangements.

Organized media relations, event planning and social media.

Reviewed and track client and executive schedules.

Prepared written and digital correspondence related to office communication, employee development and agency proposals.

Processed reconciliation and data entry for agency bank accounts via QuickBooks software.

Dec. 2013 – July 2014 Alpine Access Customer Care Professional

290 Broadway, Denver CO 80203

Reviewed and modify credit card accounts.

Processed electronic payments, card cancellations and investigated fraud related concerns.

Resolved electronic service issues.

Completed change of service request orders.

Apr. 2009 – Feb. 2013 Wayne State University Accounting Assistant 42 West Warren Avenue, Detroit MI 48202

Reviewed, verified and analyzed accounting reports and various statistical records pertaining to Federal Title IV loan funds.

Served as a resource of information regarding federal loan record problem resolution.

Posted and disburse private loan funds received through electronic communication or paper format.

Reviewed, tracked, and reconciled loan funding accounts to maintain compliance.

Assisted with loan reconciliation by reviewing and updating accounts ensuring that funds have paid correctly.

Reviewed student loan records to ensure that funds received from disbursing agents have been applied to appropriate funding accounts.

Prepared U.S. and foreign vouchers for payments to accounts.

Resolved Federal Title IV and Private Loan record discrepancies to maintain compliance.

Processed and facilitate the return of Federal Title IV and Private loan funds.

Cross-trained functions between units within the Financial Aid Department.

Determined budget component figures and apply Private Scholarship awarding and application of payments to accounts.

Nov. 2007 – Apr. 2009 Wayne State University Sr. Data Entry Operator 42 West Warren Avenue, Detroit MI 48202

Completed requests for financial aid verification from non-university agencies.

Informed students of financial aid discrepancies and reviewed accounts for verification completion.

Updated accounts per customer requests or reports as needed.

Reviewed High School transcripts for determination of federal grant eligibility.

Scanned and indexed financial documents for purposes of updating and maintain accounts.

Jan. 2006 – Sept. 2007 Detroit City Council Administrative Assistant II 2 Woodward Avenue Detroit, MI 48226

Provided administrative support to decision-making members of Detroit City Council.

Reviewed and analyzed annual budget reports for individual City of Detroit departments.

Supervised part-time clerical office staff.

Maintained office schedules and coordinated meetings and events.

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