Customer Service Closing Shifts
Resume:
Daniel Romero
Chicago, IL *****
**********************@***********.***
Work Experience
Waiter/Server
Grand Lux Cafe - Chicago, IL
September 2022 to Present
The Grand Lux is a fast paced restaurant with an extensive menu. It has a large variety selection of foods from all over the world. So my food knowledge has to be precise and my wine pairing has to be on point. I open and close on a regular basis, and often work morning to closing shifts, that's including brunch, lunch and dinner.
Waiter "Server"
Weber Grill Restaurant - Chicago, IL
March 2021 to August 2022
I have over 18 years of experience, I've been working in the restaurant industry all of my life, that's what I do. I'm fully experience with customer service. I'm bilingual "Spanish and English" I'm SAFE SERF and Basset Certified. I've worked with most POS systems from MICROS, ALOHA and TOAST. I've also been a captain server and trainer. I'm disciplined in working from open to close. I'm a very fast learner with new establishments. I'm fully aware about the importance in working together as a team so we could all run a restaurant together and help run a business we all depend on to earn a living. There's a difference between a a server and a waiter. A Server just takes down orders, where as a waiter engages and has good knowledge about the food and drinks our establishment offers. A salesperson if you will. The more you sell the more the restaurant gains: that's a waiter's job. It's important to pair your food with wine. For instance, Strong red wines go with red meat, such as Cabernet Sauvignon, Red Zinfandel or Shiraz. The strong white wines go with fish and pork, such as Chardonnay and Sauvignon Blanc. Sweet wines, such as Moscato or Riesling go with desserts.
• Weber Restaurant : I opened and closed the restaurant. This is a steak house restaurant so I gave information about the different kind of cuts of steaks that we had and our drink specials. I carefully took down the order, repeat, put order in the POS system which it was TOAST, drop off drinks or appetizers, pre buss and then drop of food order, buss tables,offer desserts and then close down checks. End of the shift we did our closing side work and closed down restaurant. Server
La Briolas - Chicago, IL
November 2020 to January 2021
• La Briola's Restaurant This was a Pizza/Italian Restaurant. I opened and closed, We greeted and show the guest our food and drink specials. Since this was a Pizza restaurant and Italian place I tried to recommend our Italian cosine with special details so I could up sale more and make my tip a little bigger, carefully write order down, repeat the order put in the POS system "ALOHA', drop of appetizer or food, pre bus,offer desserts and close down checks, at the end of the night do closing side work and close down restaurant.
waiter "server"
Lou Malnati's Restaurant - Chicago, IL
September 2018 to October 2020
• Lou Malnati's Restaurant This restaurant is located at the Malnati's Restaurant River North neighborhood. They also sold Italian cousin and deep-dish pizza. I tried to up sale as much as I can. I carefully listened to the order, repeat it, put inside the POS system "MICROS", drop off the appetizer or food order, pre buss offer deserts and close down checks. I did my closing side work and close down the restaurant.
Waiter
Giordano's Restaurant - Chicago, IL
October 2016 to July 2018
Giordano's Restaurant Very popular restaurant where plenty of celebrities dined. I opened and closed down the restaurant, I was also a captain server and server trainer, I offered food and drink specials, I took down the order, repeat it, put the order inside the POS system " SQUIRREL",drop off drinks, appetizers or food, pre buss, offer desserts, close down checks, run closing side work and close down the restaurant. Education
4 years of college in history/ Radiology
Northeastern University - Chicago, IL
August 2004 to September 2008
Skills
• Aloha POS
• Micros POS
• POS
• Banquet Experience
• Spanish
• Serving Experience
• Upselling
• Busser
Contact this candidate