Customer Service By Marriott
Resume:
NANCYANN W HUME
PO BOX *** Los Alamitos, CA 90720
******@***.***
OBJECTIVE
I am seeking a customer service position in the service and/or hospitality industry. I have over 20 years of experience as a customer service representative, hotel PBX operator and administrative staff. I am an enthusiastic team player and loyal employee who works well with co-workers and guests. WORK EXPERIENCE:
May 2022 – Current – Viv Hotel Anaheim, A Crescent Hotel October 2020 – March 2022 - Towneplace Suites by Marriott, Lake Forest, CA 2017 – 2020 – Hilton Waterfront Beach Resort, Huntington Beach 2012 – 2017 - Residence Inn by Marriott, Long Beach Airport 2007 – 2012 - Residence Inn by Marriott, Cypress/Los Alamitos 2005 – 2007 - Courtyard by Marriott, Cypress
2003 – 2005 - Residence Inn by Marriott, Anaheim Main Gate @ Disneyland Customer Service Responsibilities:
• AYS/PBX Operator
• Nominated employee of the month 3 times by Hilton Waterfront Beach Resort
• All front desk operations including guest registration, arrivals, departures, and reservations
• Onsite hospitality services including answering guest questions over the phone and at the front desk, providing travel directions and recommendations to local services and amenities, and coordinating wake up calls
• Administration – Processing guest folios including hotel charges and adjustments; ordering office supplies; processing cash, checks and credit cards; Sending folio copies via email or fax, and administered hotel lost and found
• Employee Awards and Honors: Employee of the month and Employee of the quarter 1999 – 2003 BIA Furniture Sales, Irvine, CA
Responsibilities: Office Administration, reception, phone orders 1996 – 1999 Unique Lamps by KW, Long Beach, CA
Responsibilities: Office Administration, reception, phone orders 1988 – 1996 Care Giver / Elder-Care
EDUCATION
Continuing Education - Long Beach City College and Golden West College Woodrow Wilson High School – Perfect Attendance Award (13 years, K – 12) Page 2 of 2
NANCYANN W HUME
PO BOX 775 Los Alamitos, CA 90720
******@***.***
REFERENCES:
Mark Kirsch – General Manager, Towneplace Suites by Marriott, Lake Forest, CA Email: *******@****.***, Phone:502-***-****
Chris Bourquardez – Assistant General Manager, Residence Inn by Marriott, Tustin CA Email: *****.***********@********.***, Phone:714-***-**** Luis Campillo, Director of Operations, Work Phone: 714-***-****) Damon Garcia, Director of Front Office, Work Phone: 714-***-****) Vanessa Arriola, Guest Services Coordinator, Work Phone: 949-***-****) Hilton Waterfront Beach Resort, 21100 Pacific Coast Hwy, Huntington Beach, CA 92648, Phone: 714-***-****
Karen McCall-Martinez - Residence Inn by Marriott Cypress-Los Alamitos 4931 Katella Ave, Los Alamitos, Ca 90720, Phone: 714-***-**** Brynn Smith – Marriott International, Outside Sales Executive 5580 Foxtail Palm Ln. Sarasota, FL 34233, Phone:714-***-**** PERSONAL REFERENCES
Libby Post
7652 Garfield Ave, Huntington Beach, Ca 92648
Christine Dayton
620 Ember Lane, La Habra, CA 90631
(Family references also available upon request)
Contact this candidate