Customer Support Experience

Olga Figueroa

Contact: 623-***-****

Email: ****************@*****.***

SKILLS

● Safety monitoring

● Cash handling

● Transaction processing

● Order processing

● Payment processing

● Google drive

EXPERIENCED

Progress residential— outbound calls

JulY 2020- January 2022

● Attention to detail

● Active listening skills

● Improving customer experience

● Positive attitude

● Bilingual customer support

● Building customer loyalty

Amazon, Phoenix Az — Picker/packer

July 2020-feb 2021

● Avoided shipping damage by packaging each product or order in appropriately-sized containers.

● Maintained clean and orderly work areas, removing debris to reduce hazards.

● Tracked daily activities in Microsoft for consistent reporting.

● Troubleshot problems and developed successful solutions.

● Organized and coordinated work for 10 team members. Contributed many successful ideas to improve Amazon work.

Jack in the box, Tempe Az — Cashier

January 2017- October 2019

● Met time targets consistently by quickly taking orders, processing payments, and passing orders. Prepared for rush periods by checking headset batteries and restocking station supplies.

● Gave each customer friendly service and personalized assistance with menu choices.

● Backed up front counter staff by helping with walk-in customers and take-out orders.

● Kept cash drawer accurate with careful handling of cash, card, and mobile payments.

● Maintained customer satisfaction by meeting drive-thru needs and resolving conflicts. Avoided errors by carefully documenting orders and customers' preferences.

● Served fresh, delicious food within promised timeframes. Ccs Facility services, janitorial

August 2019- December 2019

● Maintained presentable public areas by quickly cleaning up spills.

● Prepared correct cleaning solutions by following specifications for water, detergents and acids. Kept building secure during off-hours by consistently locking exits.

● Managed upkeep of outside spaces, including removing debris and trimming landscaping. Minimized trash buildup with daily attention to every receptacle.

● Kept all areas clean, organized and in line with company professional standards.

● Verified level of supplies and requested new inventory to meet service levels.

● Delivered exceptional guest relations by welcoming visitors warmly and offering immediate assistance.

EDUCATION

East point High school, Tempe az

2016

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