It Support Technician
Resume:
GRETTLE ANNAN
IT SUPPORT TECHNICIAN
CONTACT
************@*****.***
PROFILE
Motivated IT support technician skilled in customer service and ticketing systems. Experienced in handling networking concerns, implementing new software, installing new hardware and addressing user concerns. Brings attention to detail and dedication to technical improvement in jobs.
SKILLS
SPLUNK
MICROSOFT OFFICE WINDOWS
MICROSOFT OFFICE
ACTIVE DIRECTORY
MICROSOFT 365 ENVIRONMENT
SCCM
INFORMATION TECHNOLOGY
CUSTOMER SERVICE
LEADERSHIP
PROBLEM SOLVING
EXCELLENT COMMUNICATION
SKILLS
Kopin Corporation
2021-2024
IT Support Technician
Provided complete IT technical support services and assisted global management teams to ensure efficient business processes. Provided IT support services to the Application Management Group. Conducted IT services training for new employees.
Provide support and troubleshooting to resolve issues Umass Memorial Medical Center
2018-2021
Created support service tickets and used web-based ticketing systems to track and deliver support services.
Installed, serviced and upgraded over 300 Windows computers. Provided PC and mobile support to resolve client issues. Assisted the network team in monitoring network servers. EDUCATION
BA in Finance and Entrepreneurship
with Minor in Computer Science,
2012-2016
Excelled in Computer Science
coursework and computer labs.
Provided student tutoring and IT
services to 24 classmates
President and organizer of Students
Who Code coding club.
Ticket System
Services Now
ivanti
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