Customer Service Financial Services
Resume:
Olubunmi Michelle Almaroof
Branch Leader
Lanham, MD
**********@*****.***
Experienced banking professional with over thirty years of extensive financial and customer service skills. Strong foundation of building longstanding client rapport to foster satisfaction and loyalty. Eager to contribute to team success through hard work, diligence, and excellent organizational skills. Recognized for consistently achieving sales targets, cross-selling bank products, resolving problems and improving the customer experience. Motivated to learn, grow, and excel in the Banking and Financial Services Industry. Qualifications and Core Competencies
• Exceptional organizational and time management skills
• Highly personable
• Sensitivity to cultural diversity; experience working in diverse environments
• Customer relations/client services
• Solid sales background
• Critical thinking skills
• Operations management
• Strong leadership skills
• Adaptability
• Industry knowledge of modern management techniques and best practices
• Flexibility and Willingness to Learn
• Banking
• Financial Advisement
• Financial Services and Product Knowledge
• Branch Management
Honors/Awards
• SunTrust Bank Edge Master
• SunTrust Bank Gold Performance Award
• SunTrust Bank Presidential Award
• SunTrust Bank Investment Award
• Client Service Award
• Stellar Teller Award
• Citizens Bank: Sales Star Award
Work History
2017 -2024
Branch Leader
SunTrust Now Truist, New Carrollton, MD
• Achieve consistent recognition as top sales performer.
• Continually boost branch production and revenue by 100% by consistently meeting all monthly and quarterly sales goals.
• Work closely with management to strategize sales techniques to increase branch production and customer service.
• Establish new accounts for high-net-worth individuals and service existing accounts to maximize revenue.
• Establish rapport with new clients to increase satisfaction and loyalty.
• Expand client base by promoting new financial products.
• Assist customers with setting up or closing accounts, completing loan applications, and signing up for new services.
• Create innovative financial solutions to meet customer needs and provide competitive edge.
• Maximize revenue through improved sales techniques and branch productivity.
• Assist with Safety Risk Management (SRM) and Anti-fraud processes.
2012 - 2017 Licensed Personal Banker IV
SunTrust Bank, New Carrollton, MD
• Promoted all financial products by maintaining excellent service offering knowledge.
• Conducted detailed financial reviews for business clients to sell appropriate products to fit clients’ needs.
• Maximized revenue by 100% through improved sales techniques and branch productivity.
• Created innovative financial solutions to meet customer needs and provide competitive edge.
• Networked to increase client base and encourage existing clients to expand financial portfolios.
• Helped clients plan for and fund retirements by using fixed annuities to manage, customize and diversify portfolio.
• Uncovered and resolved strategic and tactical issues impacting sales management and business operations.
• Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
1997 - 2012 Assistant Branch Manager
SunTrust, New Carrollton, MD
• Directed branch activities in absence of Branch Manager.
• Trained and developed new team members in alignment with branch service standards and objectives.
• Supervised and evaluated multiple staff, enabling them to improve skills, achieve daily objectives and attain advancement.
• Demonstrated knowledge of branch financial products, including loans and lines of credit.
• Attained expert level of product knowledge, becoming go-to person for major sales.
• Identified and capitalized on community business opportunities with effective networking.
• Collaborated with Tellers, Universal Bankers and Personal Bankers to exceed sales goals.
• Produced administrative reports outlining financial data to assist management with making strategic plans and
operational decisions. Increased efficiency by 50%.
• Assisted with Teller operations and branch statements as needed.
• Identified areas of improvement and proposed corrective actions that met challenges and leveraged growth
opportunities.
1993 - 1997 Customer Service Representative
Citizens Bank of Maryland & Crestar Bank, Landover, MD
• Provided primary customer support to internal and external customers in fast-paced environment.
• Cultivated customer loyalty and promoted sales.
• Responded to customer requests for products, services, and company information.
• Provided information to new customers regarding opening and activating new accounts.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Liaised with customers, management, and sales team to better understand customer needs and recommend
appropriate solutions.
• Achieved and consistently exceeded revenue quota through product and service promotion during routine calls. 1991 - 1993 Bank Teller
Citizens Bank of Maryland, Landover, MD
• Enthusiastically greeted customers and offered dedicated service during entire transaction, improving bank
satisfaction ratings.
• Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
• Observed all procedures regarding financial and customer information to prevent possible breaches and data misuse.
• Promoted products or services to each customer to consistently achieve sales targets.
• Checked amount details and fraud markers for transaction papers such as checks and money orders.
• Logged cashier's checks and other transactions to maintain accuracy of account records.
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Provided customer records on demand, including account statements and copies of checks.
• Upheld strict financial controls by keeping funds secure and accurately transferring monies.
Education
1983-08 -
1987-05
Eleanor Roosevelt High School - Greenbelt, MD
1988-01 -
1989-05
Prince George's Community College - Upper Marlboro, MD
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