Multi Manager Customer Service

Curtis “Marko”Jones

Greer SC, ***** 864-***-**** ************@*****.***

Education

South Carolina State University Bachelor of Science, Business Management – 2001 Greer High School, Graduate – 1996

Volunteer Experiences

Greer High School-

● Varsity Football, Assistant Defensive Line Coach - 2022-Present

● D-Team Football Assistant Defensive Line Coach - 2021-2022 Youth Sports Greer Recreation, YMCA

● Flag Football, 12U, 10U Head Coach - 2016-2021

● Baseball, 6U, Assistant Coach, 8U Assistant & Head Coach - 2012-2015

● Soccer, 4U-12U - 2011-2019

Work Experience

Spinx Incorporated June 2013 – Present General Manager Spinx #110 and #102 June 2013 – Dec 2016 General Manager Spinx #112 Dec 2016 – Dec 2018 Site Manager Spinx #100 Dec 2018 – Present

● Spearhead a team of 12+ managers, including all levels of store, assistant, food and beverage, and car wash managers and 100+ staff

● Make recommendations to improve upstream and downstream processes and procedures

● Develop key account relationships with suppliers, partners, and customers in the region

● Work as a team in order to identify and write the company-wide business standards and procedures

● Drive $4.8M in yearly sales while constantly developing and implementing financial to achieve top-line revenue and drive cost reductions

● Provide a working environment that promotes safety, customer service, teamwork and collaboration, integrity, productivity, and continuous improvement

● Establish individual associate growth and performance goals, as well as hiring and developing new and veteran managers and associates

● Maintain employee workforce, morale, and productivity while leading the team through the COVID pandemic, which led to a 30% increase in sales compared to prior year

● Manage regional and site-level events, including fundraising partnerships, to ensure they are properly planned, staffed and executed to maximize return on investment

● Provide comprehensive customer service from delivering valuable product information, taking feedback, and completing seamless transactions

● Consistently maintain inventory audits within company standards Awards

Team Oriented Award, 2018

Customer Service Award, 2015 & 2016

Committed to Quality Award, 2017 & 2021

Bilo Incorporated June 2010 to May 2013 Center Store Manager Waffle House January 2003 to February 2010 District Manager

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