Call Center Representative
Resume:
Penny Aultman
*** ***** ****** **** **** **** Talladega, AL 35160
*****.*******@*****.***
OBJECTIVE:
To join a progressive and innovative team where I can contribute my talents, enhance my current skill set, and take advantage of advancement opportunity.
PROFESSIONAL EXPERIENCE:
August 2023-Current: Client Associate
Wells Fargo Birmingham - 2501 20th Place South Birmingham Al 35223
Responsibilities
•Assist financial advisors with anything from opening brokerage accounts to submitting their expense reports.
•Maintain copies of correspondence for compliance
•Assisting the manager with anything from travel arrangements to setting meetings.
April 2022-August 2023: Personal Banker (SAFE registered)
Wells Fargo 5375 Highway 280 East Birmingham, Alabama 35242
Responsibilities
•Assist customers with basic request related to opening new accounts
•Submitting loan request
•Building relationships while helping customers with all of their financial needs.
September 2016–November 2021: Team of Experts Technical Representative
T-Mobile 820 Tom Martin Dr. Birmingham, Alabama 35211
Responsibilities
• Troubleshoot device problems
• Retain customers who want to leave the company
• Make changes to accounts for customers
September 2007 – May 2016: Teller, Visa Agent, Visa Call Center Representative
APCO Employee Credit Union 750 17th St. Birmingham, Alabama 35203
Responsibilities
• Resolve billing disputes and fraud claims
• Open and close both Visa and business accounts
• Address members questions and concerns about Visa debit and credit cards
February 2006 – September 2007: Photo Center & Electronics Associate
Wal-Mart, 209 Lakeshore Parkway, Homewood, Alabama 35209
Responsibilities
• Develop film
• Provide expert guidance on electronics to customers
• Operate cash register
EDUCATION:
Dates Attended: January 2004 - May 2006
Institution: Birmingham Southern College - Birmingham, Alabama
Major: Fine Arts Photography
Dates Attended: August 1998 - December 2003
Institution: The University of West Alabama, Livingston, Alabama
Major: Assorted Classes
ACTIVITIES:
• Beekeeping
• Photography
• Gardening
REFERENCES:
Available upon request
Contact this candidate