Technical Sales Managed Services
Resume:
********@*****.***
Shaun L. Wiley
Objective
Applying my work history and experience to become a vital and integral part of the company
Experience
**/** – 04/23 Henry Schein Co. Arlington, Texas
Account Technical Sales Representative/ Managed Services Admin / United States Eastern Region
Provide Henry Schein Clients Technical Sales and Systems
Access all TechCentral System Portals including Synology and WatchGuard Administrative tools for advanced sales, service, support
Provide All technical data for advancement of Sales and Support to Dental/Medical Offices on East Coast
EZ Pay, Sales Force, Outreach, Outlook, Seibel. N-Portal
Teams, Skype, Workday. Smart Sales.
2021 Salesperson of the year (Tech Central)
2021 Sales Team (6) Generated 32 million dollars in
sales and recurrent revenues
Managed Services Support/IT Technical Support
Provide daily software and hardware support for IT Issues
Support on multiple Server platforms and Enterprise Accounts
Oracle Siebel call tracking, Dentrix/ Dexis database support
Provide remote support for over 30,000 Dental practices in N America
WatchGuard Certification, GPO and Active Directory
Synology,Cerec-Hybrid Retrospect-Local Backup admin
Thycotic Server Security Management
10/15 - Present Henry Schein Co. Arlington, Texas
Technical Sales/Managed Services/Eastern United States
Henry Schein Technical Sales and Systems
Access all TechCentral system portals including Synology and WatchGuard Administrative tools for advanced sales and service
Provide All technical data for advancement of Dental Offices
Sales Force, Outreach, Seibel
2021 Salesperson of the year (Tech Central)
Managed Services/Technical Sales
Provide daily software and hardware support for IT Issues
Support on multiple Server platforms and Enterprise Accounts
Oracle Siebel call tracking, Dentrix/ Dexis database support
Provide remote support for over 30,000 Dental practices in N America
WatchGuard Certification, GPO and Active Directory
Synology,Cerec-Hybrid Retrospect-Local Backup admin
10/15 - Present Henry Schein Co. Arlington, Texas
Technical Sales/Managed Services/Eastern United States
Henry Schein Technical Sales and Systems
Access all TechCentral system portals including Synology and WatchGuard Administrative tools for advanced sales and service
Provide All technical data for advancement of Dental Offices
Sales Force, Outreach, Seibel
2021 Salesperson of the year (Tech Central)
Managed Services/Technical Sales
Provide daily software and hardware support for IT Issues
Support on multiple Server platforms and Enterprise Accounts
Oracle Siebel call tracking, Dentrix/ Dexis database support
Provide remote support for over 30,000 Dental practices in N America
WatchGuard Certification, GPO and Active Directory
Synology,Cerec-Hybrid Retrospect-Local Backup admin
06/14 - 09/15 DFW Int. Airport HQ DFW Airport, Texas
IT Technical Specialist (Contract)
Maintain daily support for airport IT Operations at DFW Airport
headquarters including Executive, Legal, Traffic, Public Affairs and
Transportation Depts. CA-ITSM tracking tools
Provide IT Audio Visual support for foreign and domestic meetings in
the DFW Airport Boardroom
GPO, Active Directory for security issues
Aided FBI in DFW Airport Financial breach
09/13 - 05\14 City of Fort Worth Ft. Worth Texas
IT Operations Specialist (Contract)
Support City-wide IT hardware and software operations
Support Ft. Worth City council, Police, Sheriff, and Utilities Depts.
Desktop, Server and Communications support
Rotation schedule for portable 911 system systems inventory and
disposal
10/03 - 09/13 DPC Systems Ft. Worth Texas
IT Systems Operations
Maintain network operations and desktop support
Support auto dealership operations software databases working with
Sales, service, parts, accounting, and Finance Depts.
Symantec Ghost, Webroot WV, Unix OS Support
RMA and inventory support, Fortinet security
Server 2002, 2008 OS
Configure Dell Servers, Cisco Routers
Education
Texas Tech University - Economics
Texas Southern - Economics
Hobbies Golf, Tennis, Distance Running, Piano
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