Customer Service Representative
Resume:
Norman Fogle
Greenacres, FL *****
*******************@***********.***
Work Experience
Customer Service Representative
Teleperformance - Boca Raton, FL
April 2019 to June 2021
• Customer Service Representative
• Assisted Business Clients with Computer and/or connectivity issues
• Handled inbound calls to assess Customer issues and attempt to do a first call resolution.
• Scheduled reservations for customers who needed direct in home service by our field technicians. Customer Service Associate
Access Worldwide - Columbia, SC
March 2016 to February 2019
Assisted customers with computer issues
• Assisted customers in person
• Provided assistance to clients with computer issues by on-site repair or order replacement products Paralegal
Johnson Toal & Battiste - Orangeburg, SC
October 1994 to April 1998
• Was only Paralegal in office that worked Personal Injury cases
• I worked directly with the Attorney in office handling those type cases
• Did interviews with potential clients to make sure that had a legitimate claim
• Was very valuable especially in court room cases and assisted picking juries
• Was not a legal secretary we had a secretary that worked for the attorney and myself Education
Bachelor's degree in Business
South Carolina State University - Orangeburg, SC
August 1989 to December 1993
Bachelor's degree
Skills
• Communication skills
• Computer Skills
• Upselling
• Customer Service
• Computer Operation (8 years)
• Customer support (10+ years)
• Legal Research (4 years)
• Legal Drafting
• Administrative Experience
• Research
• Data entry (9 years)
• Customer service (7 years)
• Sales
• English
• Phone etiquette
• Analysis skills
• Microsoft Outlook
• Case Management
• Proofreading
• Negotiation
• Medical terminology
• Customer service
• Live chat
• Research
• Personal injury law
• Legal research
• Supervising experience
• Paralegal experience
Certifications and Licenses
Paralegal
May 1994 to Present
• Completed National Center for Paralegal Training in Atlanta Georgia. Assessments
Customer service — Completed
June 2022
Identifying and resolving common customer issues
Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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