Customer Service Data Entry

MONALESSA FRUEAN

**** ****** ***** *** *** GROVE, ca 95758

phone: 530-***-****

e-mail: **************@*****.***

Professional Objective:

My objective is to find a job that can sharpen my skills and knowledge, as well as provide room for growth and opportunity.

Professional Experience:

Custom Cuts Barbershop

5/17/2020-3/04/2024

Sacramento, CA

Head Stylist- Braided, twisted, weaved, and maintained the hair of our customers. Provided every service, with the exception of barbering, that was left to the barbers. The only stylist available. With that being, a large number of customers came to me with their hair needs. Provided excellent Customer service that included but was not limited to, cleanliness, neatness, timely but very detail oriented, and precise. All The while, being very courteous and mindful to my client and also maintaining a clean and sanitized work space.

NorCal Scrubbers

2/08/2019-8/23/2019 Sacramento, CA

Maintenance- Deep Cleaned, and Regular Daily/Nightly Cleaning of a number of bars and restaurants. Cleaning that included kitchens, bars, bathrooms, and dining rooms. All of which needed, mopping, wiping down of walls, windows and tables, and took out trash.

Health Net Federal Services

2/27/2018 - 4/20/2018

Gold River, CA

Customer Service Representative I (Temp Position)– Data Entry. Correspond with medical provider offices for appointment verifications, medical documentation reminders and medical documentation collection. Review/correct errors for medical claim requests. Provide feedback and helpful suggestions to improve the structure and/or procedures we comply with daily. Assist with any other tasks as necessary with time efficiency and accuracy.

ACT Call Center

12/17/2014-1/20/2018

Sacramento, CA

Billing, Sales and Retention Representative – Contracted for AT&T, billing, sales, retention. Assisted customers with billing inquiries, ensured customers were offered all corresponding offers and products based on their needs, handled escalated customers, worked with them to deescalate their concerns and properly assist.

Walmart

10/4/2013-9/17/2014

Sacramento, CA

Warehouse Representative – Stock freezers in a timely matter, with excellent organization skills, zone food sections, and assist customers with any inquires asked.

Platinum Plus Cleaning Services 2/11/2011-3/14/2013 Sacramento, CA

Maintenance Officer – Cleaned offices, buildings, apartments and homes.

Clean Up Nice Salon/Barbershop 8/10/2009-11/21/2010

Sacramento, CA

Hair Stylist – Responsible for assisting customers, cleaning floors, taking precaution handling customers and their hair, followed guidelines and safety regulations by state board, took inventory, and promoted for the business.

California Youth Authority

12/1/2006-8/30/2008

Sacramento, CA

Office Assistant – Filed and organized documentation, prepared bills, answered and directed phone calls, data entry, organized events and meetings, assisted staff with office machines when needed.

Education:

Laguna High School 2005 Laguna, CA

General Education courses – High School Diploma

University of Phoenix 2011-2012 Sacramento, CA

Accounting Courses and General Education - 3.0 GPA

San Joaquin Valley College 2017-Aug 2018 Sacramento, CA

IT Computer Science – 3.0 GPA

(Not Completed Due to Personal Hardship)

R.D. Craig Assessments – Speed & Typing Accuracy 5-Minute Typing Test 56 WPM 6/27/2017

Related Proficiencies:

Microsoft Office- Word, Excel, Access, PowerPoint, Clip Organizer, Info Path

Database- Microsoft Outlook, Skype for Business, Quantum Choice, Claims Administration

Adobe- PDF Services

Professional References:

Sheron Johnson – Account Technician, Department of Developmental Services 916-***-****

Lisa Crawford – Payroll Specialist, State Controller’s Office 916-***-****

Sharde Miller – 916-***-****

Marianna Johnson – 916-***-****

Treshenia Solomon – 916-***-****

Maria Cisneros – 916-***-****

Contact this candidate