Customer Service Office Manager
Resume:
TRACY L. ADKINS
Strongsville, OH 44136
************@*****.***
OBJECTIVE
To secure a position with a stable and profitable organization, where I can be a member of a team and utilize my people skills to the fullest.
SKILLS
Accounting Management
Account Services
Technical Account Manager Administrative Assistant Account Payables/Receivables
Customer Service Representative Office Manager Customer Service Personal Care Services
Inventory Control-Shipping & Receiving
Sales
MS Office, Excel, Contact management software, Aptora, QuickBooks, E2 Shoptech
CERTIFICATIONS
Customer Service
All Small Engines
WORK EXPERIENCE
Customer Service Representivc
UCI Cleveland of Hahn Auto Parts, Brooklyn Heights, Ohio Nov 2021-Present
Daily office functions include phones, faxing, billing, and problem solving on customer accounts
Customer Counter work such as picking and pulling parts for accounts
Scanning and invoicing parts
Shipping and receiving
Matching purchase order with packing slips for accounts
Office Manager for Accounts Receivables/E2 Shoptech
Herd Manufacturing LLC. Brooklyn, Ohio 2020-Nov 2021
Daily office function for accounts receivable for steel stamping
operations company; which includes sales, customer service and shipping.
Placing sale orders, special parts for manufacturing, shipping and
receiving orders, contacting freight companies for pick up and delivered
orders. Supporting the sales associates and warehouse manager with any
issues with parts and orders. Working with Quality Control on bad part
issues with customers.
Food Prep
Ohio Guide Stone, Berea, OH 2017-2020
Prepared food for school aged students, assisted with daily needs in food
service, including seasonal activities, special events, filling in for other
staff members; dinner delivery, lunch line aid and food delivery for special
events
Direct Care / Driver
Bridges Rehabilitation Service, Berea, OH 2017
Care of rehabilitated customers to and from the home to different facilities
Driver
Car Parts Warehouse, Cleveland, OH 2017
Sales and Delivery of auto parts
Customer Service
Green Home Solutions, Cleveland, OH 2017
Accounts Payable/Receivable
Scheduling Appointments
Worked with Cleveland & Cuyahoga County Housing Authority Programs
Accounting Management /Administrative / AR / QuickBooks
Water & Wastewater Equipment Company, Cleveland, OH 2015-2016
Office Manager Customer Service & Sales Administrative
Accounts Payable/Receivable
Inventory Control-Shipping & Receiving
Customer Service Representative
Value City Furniture, Brooklyn, OH 2015
Sales& Customer Service
Furniture contracts
Parts & Service
Personal Care Services-Nanny 2009-2015
Day care services for children newborn to five years old
Administrative Assistant
Norwalk Furniture, Middleburg Hts., OH 2007-2008
Client Services & Account Management
Retail Sales & Service
Account Services
Distallata Company, Cleveland, OH 2006-2007
Client Sales and Services; Account Management
Technical Support
Technical Account Manager
MTD Products, LLC, Valley City, OH 1994-2006
Sales-Parts & Accessories-Multi line Manufacturer Tractors & Lawn-care
Equipment
Service-Business to Business & Business Consumer Accounts
MTD, Cub Cadet, Ryobi products, & all small engine products
Graduate of Strongsville High School
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