Data Entry Microsoft Office

Kimette Six

503-***-**** ***************@*****.*** Beaverton, Oregon 97003

Skills

Daily programs used, Microsoft Office Skills,

Excel spreadsheet proficient, Amazon work spaces, Genpact Cora, Outlook mail, Teams, CIS, Livevox and Zoom.

Daily use of lease management cash and adjustment request forms.

HIPPAA Compliance certified and ICD-9-cm and CPT codes.

Data Entry Accuracy and Collection Calls and payment processing.

Accounting Software Proficiency and Contract management.

Proficient with Adobe, Citrix receiver, One Note, Outlook, Powerpoint, XPS viewer and Lean Six Sigma.

Telephone Etiquette and quick decision making with a positive attitude.

Experience

Process Associate Operations

Genpact LLC, Portland, Oregon

June 2022 - April 2024

Handled outbound collection telephone calls with consistent service quality and excellent success rate.

Resolved client billing problems by collecting direct payments and setting up payment plans.

Ensured adherence to federal, state, and local regulations governing debt collection practices.

Maintained accurate records of all collection activities in company database.

Completed high volume of inbound and outbound calls within deadlines.

Contractor to Genpact

Aerotek, Beaverton, Oregon

March 2019 - June 2022

Handled caller needs for sales, service and account problems.

Assessed customer needs and escalated calls to specific departments.

Displayed positive, professional and empathetic tone to deliver consistently superior service.

Answered incoming calls, chat messages and email communications to handle product concerns.

Investors I worked for Genpact. Sunstreet, Vivint Solar, Good Leap and Macquarie Equipment capital.

High QA scores for calls.

Mortgage Banking late stage delinquency management

ManPower, I.B.M. Fannie Mae and Seterus., Beaverton, Oregon

January 2016 - February 2019

I handle home loans with poor standardized and risk of foreclosure auction.

Assist customers with repayment plans, modifications, liquidation and natural disaster for forbearance.

Operated POS system to record orders, process payments, and print receipts.

Processing medical documents.

Providence Health Plan -Express Pro, Portland, Oregon

July 2015 - July 2015

Protected integrity of records system by auditing accuracy of incoming transmittals.

Scanned and uploaded hard copy documents into electronic filing systems, reducing physical storage requirements.

Managed document control processes to ensure accuracy and timely distribution of documents.

Administrative Associate

Discovery Counseling, Yelm, WA

December 2014 - April 2015

Prepare weekly reports documents.

Correspondence and maintain client pays sheet.

Writing assessments of clients being treated.

Provided Urine Analysis for drug and alcohol testing.

Home Daycare Owner/Home care elderly.

Self owned business, Yelm, WA

January 2008 - November 2014

Participated in ongoing professional development opportunities to stay current in early childhood education best practices.

Developed daycare policies and procedures to ensure safety and compliance with regulations.

Fostered strong relationships with parents through open communication and regular updates on their child's progress.

Ensured clean and safe environment by following infection control guidelines and procedures.

Customer Service Cashier- Freight- Donations

Goodwill Industries, Lacey, WA

September 2000 - June 2003

Tidied retail floor area, organizing shelves and racks.

Merchandised retail store for customer appeal and maximum sales.

Engaged customers in pleasant conversation while completing cash register transactions.

Helped office personnel with errands, paperwork and data entry.

Forklift Operator .

Completed payments by working with multiple systems and payment methods.

Teller - Baking and Deli Associate

Island Market, Eastsound, WA

April 1995 - January 1999

Edible sweet air- Digital Cake decorating for cakes.

Prepared raw ingredients and equipment for baking according to proprietary recipes.

Enforced compliance with food handling and sanitation standards.

Weighed ingredients using scales to maintain precise measurements.

Received inventory and verified receipt of ordered products and orders.

Trained new hires in standardized department procedures.

Verified account balances and resolved discrepancies for customers efficiently.

Education

Associate in Science (A.S.): Medical Coding and Office Skills - Ultimate Medical Academy, Tampa Bay,FL

March 2013

Top of the Dean's List . Graduated with 4.0 GPA

Project Professional : Bachelor degree - University of Phoenix, Portland OR

January 2018

References

Jenny Keity 503-***-****

Janel Probasco 503-***-****

Jesse Beemer 503-***-****

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