Shift Supervisor Food Service
Resume:
SUMMARY
SKILLS
EXPERIENCE
EMILIA
GLOVER
********@*****.***
Homestead, FL 33032
Hardworking Shift supervisor with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Highly-motivated with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
• Food Safety Understanding
• Effective Customer Upselling
• Liquor, Wine and Food Service
• Table Setting Arrangements
• Price Memorization
• High-Volume Dining
• Buffet Setup and Takedown
• Check Payment Processing
• Table Bussing
• Food Inspection
HOSTESS/SERVER 01/2021 to 10/2022
Gyu-Kaku - Miami, FL
• Provided exceptional service to high volume of daily customers.
• Operated POS terminals to input orders, split bills and calculate totals.
• Displayed enthusiasm and knowledge about restaurant's menu and products. Greeted customers, answered questions and recommended specials to increase profits.
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Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
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SHIFT SUPERVISOR 01/2018 to 10/2022
Starbucks - Miami, FL
• Completed opening and closing duties to facilitate business operations. Assisted upper management with daily operations to meet standards of service and quality.
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• Resolved customer complaints and reported issues to senior management. Collaborated with team members to improve performance and implement training updates.
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• Coordinated shift workers for inventory receiving, auditing and restocking. Patrolled work areas to inspect operations, identify concerns and implement corrective actions.
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SECURITY GUARD 03/2017 to 02/2018
Delta Five Security - Miami, FL
Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
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Addressed problems quickly and reported clear information while working under minimal supervision.
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• Secured personnel and premises by inspecting buildings and patrolling property.
• Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
• Investigated reported incidents to protect company assets.
• Warned persons of rule infractions or violations and evicted violators from premises.
• Monitored access control systems and key code records for suspicious activities. EDUCATION AND
TRAINING
CERTIFICATIONS
SHIFT SUPERVISOR 01/2015 to 02/2017
Dunkin' Donuts - Miami, FL
• Completed opening and closing duties to facilitate business operations. Assisted upper management with daily operations to meet standards of service and quality.
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• Resolved customer complaints and reported issues to senior management. Collaborated with team members to improve performance and implement training updates.
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• Coordinated shift workers for inventory receiving, auditing and restocking. Planned and managed resources to consistently meet production, quality and cost goals.
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• Reinforced rules to promote superior employee performance. Miami Southridge Senior High School - Miami, FL
High School Diploma
06/2000
SafeStaff/Safe Serve Certificate
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