Human Resources Resource

FELICIA G. FALLS

**** ******* ****** **, **********, KY 40291

Ph: 502-***-****/ Email: *******@*****.***

SUMMARY

Talented business professional who holds a Summa Cum Laude Bachelor of Business Administration degree, with concentration in Human Resource Management.

EMPLOYMENT

Human Resource Generalist

Brightwell Behavioral Health 4/2024 – Current

Creating a recruitment plan according to operation and sales projections

Generating official internal documents such as offer letters, appointment letters, salary slips and warning letters

Creating onboarding plans and educating newly hired employees on HR policies, internal procedures and regulations

Maintaining physical and digital files for employees and their documents, benefits and attendance records

Creating employee engagement plans, getting necessary budget approval and initiating activities

Collaborating with outside upper management and employees to maintain standard operating procedures according to specific guidelines

Evaluating employee performance and appraising their pay scale accordingly

Taking appropriate disciplinary action against employees who violate rules and regulations and addressing employee grievances

Building and Systems Engineering Sr. Administrative Assistant

UPS 11/2020 – 4/2024

Provide daily support to Central Region GLD/HLD BaSE Managers and Engineers

Create and manage requisitions for vendors using UPS Coupa invoicing software

Assist current and potential vendors with Coupa invoicing account set-up and management

Produce weekly building reports for upper management

Communicate with vendors about order status, problems with deliveries, and invoicing

Submit work authorizations and process invoices daily for Louisville and surrounding SCS facilities

Manage all name plate and key remake orders (not security restricted) for SCS staff

Maintain Fire/Safety Building Inspections documentation for SCS/Healthcare facilities

Create work orders to correct errors found during monthly building inspections for fire extinguisher and emergency exit lighting

Maintain UPS mandatory and job specific trainings

Work with Microsoft Office systems, CBRE myVantage and dispatching, as well as several internal UPS support systems in relation to vendor management and invoice processing.

Plant Engineering Administrative Assistant

UPS 9/2019 – 11/2020

Responsible for filing contracts, memos, and all related documents

Prepare new contracts and administer contracts

Responsible for processing invoices and tracking payment statuses

Handle office related mail, shipping, and receiving

Create labels, documents, and binders as needed

Aggregate, analyze, and organize data to produce reports

Audit, update, and maintain department training records

Responsible for auditing and reconciling department staffing reports

Responsible for consistent communication with vendors to ensure effective daily operations

Human Resources/Quality Assurance Performance Improvement Coordinator (QAPI)

The Good Samaritan Society 1/2015 – 5/2018

Responsible for recruitment initiatives

Performed application reviews and interviews

Conducted new hire on-boarding/offer letters/perform background checks/drug screens/ I9 verifications

Conducted employee orientation

Oversaw employee benefits (time off/pay/retirement/EAP)

Organized and maintained employee files

Maintained Affirmative Action plans

Involved in OSHA protocols and Workman’s Compensation Cases

Responsible for receiving employee concerns and engaged in employee conflict resolution

Created job descriptions

Explained human resources policy and procedures to all staff

Issued performance improvement plans/corrective actions/terminations/employee investigations

Managed departmental budget

Participated in company rightsizing efforts

Conducted wage analysis

Processed payroll

Company resource for quality related activities

Monitored company performance metrics

Created metric reports

Identified patterns and trends in quality service

Conducted presentations to leadership regarding business performance

Conducted root cause analysis and lead in the creation of performance improvement projects (PIPs)

Oversaw the implementation of PIPs

EDUCATION

2015-2018 Strayer University: Bachelor of Business Administration with focus in Human Resource Management

RELATIVE COURSEWORK

Global Human Resource Management Compensation Management

Training and Development Staffing Organizations

Management Concepts

ACCOMPLISHMENTS

Summa Cum Laude

Honor Student

Presidents List

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