Customer Service Manager
Resume:
Genesis Bonilla
Bronx,NY *****
*******.*.*******@*****.***
Skills
I have strong communication and interpersonal skills gained through years of experience in serving
,teaching and customer service roles. My ability to thrive in fast-paced environments, coupled with excellent multitasking and time management abilities, allows me to deliver exceptional service and ensure customer satisfaction consistently. With proficiency in team leadership, I am adept at managing operations effectively and fostering a positive work environment. Experience
FEBRUARY 2024 - MAY 2024
Ronald McDonald Houses ( Oak st location) Minneapolis MN,- Family Service Manager
● Provide support and assistance to families staying at the Ronald McDonald House, ensuring their comfort and well-being during difficult times.
● Coordinate guest check-ins and check-outs, maintaining accurate records of occupancy and room assignments.
● Respond promptly to guest inquiries and requests, addressing concerns and providing information about available resources and services.
● Collaborate with volunteers and staff to organize and facilitate events and activities for families, fostering a supportive community environment.
● Assist with fundraising efforts and donor relations to support the mission of the Ronald McDonald House.
● Maintain cleanliness and organization of common areas, ensuring a safe and welcoming environment for guests.
● Communicate effectively with healthcare providers and other stakeholders to meet the needs of families and ensure a seamless experience.
● Train and supervise volunteer staff to ensure consistent delivery of high-quality services. JUNE 2023 - JUNE 2024
Casablanca Restaurant, Minneapolis MN - Night Server
● Greet customers warmly upon their arrival, ensuring a positive dining experience from start to finish.
● Take accurate food and beverage orders and relay them to the kitchen and bar staff promptly.
● Assist bartenders with preparing and serving beverages as needed.
● Anticipate customers' needs and provide recommendations based on their preferences and dietary restrictions.
● Collaborate with team members to ensure efficient service and timely delivery of orders. 2
● Handle customer inquiries and concerns professionally, resolving issues to their satisfaction.
● Maintain cleanliness and organization of the dining area, adhering to health and safety standards.
APRIL 2022- APRIL 2023
The Breakfast Bar of MN, Minneapolis,MN - Night Lead Server
● Provided excellent customer service by greeting patrons, taking orders, and ensuring timely delivery of food and beverages.
● Managed a team of servers during night shifts, delegating tasks and ensuring smooth operations.
● Assisted bartenders with preparing and serving beverages as needed.
● Addressed customer inquiries and concerns promptly, resulting in high customer satisfaction ratings.
● Maintained cleanliness and organization of the dining area, adhering to health and safety standards.
● Assisted in training new servers on menu items, service standards, and POS system operation
Education
AUGUST 2015- MAY 2019
Norwich University, Northfield, VT- Bachelor of Science in Physical Education
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