Business Analyst Processes

CherylCoutu

***EnglarDr.Sebastian,FL***** 772-***-**** ************@*****.***

BusinessAnalyst

Dedicated,progressive thinker with excellent multi-tasking and interpersonal skills along with awealthof experience in analyzing business processes,needs and specifications,torecommendoptimalsolutionsfor cross-functionalandindependentprocesseswithoutstandingquality.

● BusinessAnalysis

● ChangeControl

● ProductManagement&QualityAssurance

● Softwareconfiguration

● TeamBuilding ● CostEvaluation

● BusinessLeadership/TeamBuilding ● ΧυστομερΣερϖιχε

● CustomerRelationship ● Auditing

ProfessionalExperience

AXISCapital(April1,2022-July9th,2024)Alpharetta,GA ITBusinessAnalyst

-BusinessRequirements,reporting,processdiagrams,storyboards,usecases,UATandpresentations.

● Createdrequirementsforbusinessandfunctionalrequirements.

● ReviewedandapprovedorcommentedonQATestCases.

● ValidatedrequirementsinUATwithQAandBusinessEngagementLeads.

● ProduceddeliverablesbasedonITLeadandSMEguidance.

● Gathereddetailedrequirements,userstories,businessrules,etc.

● Createdcommunicationandtrainingmaterials,asneeded.

● Collaboratedwithtechnicalandnon-technicalresourceteammemberstodetermineallareasofimpact,supportedby theBusinessLeadsandSMEs.

● Conductedwalkthroughswithprojectteammembersandbusinessleads.

● Understandandmanageprojectscopeanddefiningiterativereleasesbasedondevcapacity.

● Promotedchangemanagementprincipleswithexecutives,seniorleaders,managers,andsupervisorstoinfluence,build relationships,andmanageresistance.

● Providedsupportduringendusertraining,priortoproductiondeployments,andpostproductiondeployment,as needed.

● ManagedAzureDevOpsDashboard.

● CreatedManagementDashboardstodisplaybrokeractivityinMicrosoftDynamics.

● Createdbasicreportsviasqltovalidateproductionchangesasneeded. Alzheimer&ParkinsonAssoc.(December,2018–March,2022)VeroBeach,FL OfficeManager

● Negotiateprices,maintenanceagreementsandrelationshipswithvendors.

● Firstpointofcontactforclientsandtheirfamilies.

● Answeringphonesanddirectingcallstoappropriatestaff.

● Orderandmaintainsuppliesforalldepartments.

● CreateClientfilesandadministerProjectLifesaverdevicetoclients

● Documentandmaintainboardofdirectorsminutes,rostersandstrategicrequirementsandstatus.

● UpdatewebsiteviaWordPress

● Performotherdutiesasassigned

1 Page

Bridgevine,Inc.(2007–2018)VeroBeach,FL

ProductionSupportManager/Lead

● CollaboratewithDevelopers,BA'sandQAtoreviewandescalatedefectsandrequirementsforneworimproved integration,applicationfloworfeatures

● DetermineRevenueandCustomerExperienceImpact,toprioritizedefects.

● Purchasedandconfiguredeventmanagementalertingandon-callnotificationtoolstoachieveconsistentresponse timeandaccountability

● Servingasbusinessproductandprojectmanager

● UtilizeDLC(DefectLifeCycle)methodology,scrums,businessrequirementsandcontributetoretrospectivesaswell asevaluatescopecreeptodeterminewhatprocessimprovementscanhelpustostayonschedule.

● DetermineROIforMonitoringToolsPurchased

● Organizingandimplementingcrossdepartmentteamstocompletequalityassurance,anduseracceptancetesting.

● Dailystaffmanagement,mentoring,workallocation,hiring,training,andperformancereviews.

● Testandanalyzewebsitebuyflowformanywebsites(marketing,affiliates,enterprise,andnaturalsites).

● Responsibleforcreatingandmaintainingalldocumentation,processguides,andsoftwareinstructionalWIKI.

● ManagedInternalandExternalChangeManagementRequestProcesses

● NegotiateSLArequirementswithclients.

● Createqueriesforscheduledreports,fatalerrorcodes,andvolumeconcernsandconfiguredalerts.

● ProjectManagementwithexternalpartnersforproductionrelease

● ScrumMaster

● Generatescriptstomonitorwebsiteperformance

Commerce/MapfreInsuranceCompany,Inc.(1993-2007)WebsterMA AgencyInterfaceTrainingandTechnicalSupportSpecialistIII

● Developed training materials and provided in person training to uploadstatewideinsurancepolicybindersand endorsementuploadtrainingviaCollaborativeEdge.

● ConfigureAMSdownloadwhileattheagencyoffice.

● CreatedShowcasequeriestoidentifytransactionsuploadedbyagencystaff,topreparefortheagencyaudit.

● Auditedagencyfiles,toconfirmadherencetounderwritingguidelines,anddocumentationretentionrequirements, toprovidefairandaccuratepremiums.

● Reportedandreviewedauditconcernstotheunderwritersandmarketingrepresentatives,toestablishactions needed,tocorrectapolicy,andtraintheagencystaffasneeded.

● PerformedtestingofAL3codeupdatesviaAS400beforeandafterdeploymenttoensureaccuracyandsuccesswith severaloftheAMSvendersandDevelopmentteams.

● Publishonlinebulletinstoagencyinterfaceapplicationusers.

● ConfigureandMapAgentNetworkConnectionsandMicrosoftODBCConnections

● EngagedInformationSecuritytodevelopproceduresforsecureagentaccesstoE-Commerce,allowingouragents accesstoinformationwithoutcompromisingthecompanyorotheruserssecurity.

● CreatedDominoAdministratorid’sforinternetaccesstooursitesandAS400accessviaIBMClientAccessoriSeries installationandconfigurationofEmulatorsfortheagents. TechnicalSkills

Servers:MSSQLServerdatabase,AS400

Processing software:MS Dynamics 365,MSOffice,(Outlook,Word,Excel,Power Point,Publisher,and Visio), CollaborativeEdge

Contactmanagement:ACT!andGoldMine

Designsoftware:QuarkExpress,Passport6.1,AdobeIllustratorCS,andWordPress Utilitysoftware:IBISManagementStudioandOfficeVisions(bothproprietarysoftware’s) Filesharing:IBMClientAccess,SharePoint,Google,andDropBox Projectmanagement:Rally,MSProject,BaseCamp,HPQualityCenter,andServiceDesk,IssueTrack,JIRA,Azure Training:ProjectManagement,ComputerProcessing,UnderwritingHomeowner,andAuto Education

2 Page

WorcesterCountyInsuranceInstitute,WorcesterMA

INS21Certification2000

GeneralUnderwritingCertification1998

ComputerProcessingInstitute,WillimanticCT

ComputerandInformationSciencesandSupportServices1991 NorwichFreeAcademy,NorwichCT

GeneralBusinessDiploma1984

3 Page

Contact this candidate