Store Manager Retail

AJ Osman

Retail Store Manager

************@*****.*** 617-***-**** Peabody, MA USA

Professional Experience

**/**** – present

Malden, MA

Retail Store Manager, AT&T

Exceed sales objectives by selling the latest technology and entertainment options offered by AT&T monthly.

Coached subordinates how to build relationships with customers and offer personalized solutions in order to maximize profits on every interaction. Resolve billing inquiries and assist with the set up and usage of the technologies sold.

Monitored daily sales and leveled up store.

Improved store culture and dynamic in store.

Executed monthly count that lead to excellent score during audit. Coordinated monthly outreach programs.

01/2019 – 07/2019

Saugus, MA

Assistant Store Manager, Arch Telecom (Sprint)

Generate sales by gathering live sales leads in a busy mall, asking qualifying questions and guiding customers to the right products and best services. Accurately set up cellular accounts for customers and verify all devices and plans are ready to use.

Assisting with daily store operations including inventory counts, restocking, displays and designated key holder.

2017 – 2019

Woburn, MA

Commercial Services Representative, JN Phillips Auto Glass Answer incoming calls and emails for retail and commercial customers, turning inquires into scheduled appointments.

Build relationships with dealerships and fleet managers to ensure their continuous business by sending specialized technicians to on-demand appointments and providing excellent follow-up service.

Invoice individual work orders and work directly with insurance providers following strict billing

2015 – 2017

Peabody, MA

Retail Store Manager, Custom Wireless (T-Mobile)

Coordinate all aspects of operations including opening and closing, managing inventory levels, scheduling and 100% accurate daily cash handling. Maintain strong knowledge of all products, accessories, pricing plans, promotions and service features to provide an excellent purchasing experience for the customer. Review sales targets and develop promotional strategies to motive associates to meet and exceed store goals.

Source, hire and develop front-line associates who deliver upon customer expectations and maximize all sales opportunities. Education

Quincy, MA Business Management, Eastern Nazarene College

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