Customer Service Data Entry
Resume:
Zakiyah Byrd
Conyers, GA *****
********@*******.***
A position in which provides longevity and I'm able to contribute my talents and grow within the company.
Work Experience
Paraprofessional
Rockdale County Public Schools-Conyers, GA
September 2023 to Present
• Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
• Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
• Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
• Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
• Relieved classroom teacher during breaks and maintained order and structure in classroom.
• Assisted classroom teacher in supervising snack time and indoor and outdoor play. Primary Election Trainer
Miami Dade Election-Miami, FL
June 2022 to December 2022
• Defined voting system standards and requirements and collaborated with state and county elected officials to fulfill requirements.
• Distributed ballots to voters and answered questions concerning voting procedures.
• Collected necessary information from voters to determine correct voting location and ballot.
• Counted over Number ballots to prepare official reports of election results.
• Furnished assistance and advice to new voters on proper steps and procedures.
• Used Software to perform data entry and prepare correspondence. Customer Service Representative
Assurant-Miami, FL
December 2019 to September 2022
• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Updated account information to maintain customer records.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Poll Worker
Miami Dade Elections-Miami, FL
August 2016 to November 2016
• Sorted Petitions
• Responsible for completing required paperwork before the polls open and after they close
• Takes voter's Voting Pass and issues ballots
• Records the number of ballot pages the voter will receive
• Assist voters if there is a problem
Dispatcher (Dispatch)
Cory Home Delivery-Miami, FL
October 2014 to March 2015
• Schedule and dispatch workers, work crews, equipment, or service vehicles for conveyance of materials, or for normal installation, service, or emergency repairs rendered outside the place of business.
• Duties may include using radio, telephone, or computer to transmit assignments and compiling statistics and reports on work progress.
Enumerator
Us Census-Miami, FL
April 2010 to July 2010
• Interview persons by telephone, mail, in person, or by other means for the purpose of completing forms, applications, or questionnaires.
• Ask specific questions, record answers, and assist persons with completing form
• May sort, classify, and file forms.
Sales Representative
Alorica (PRC)-Miami, FL
January 2005 to July 2007
• Provided customer service
• Answered questions from and provided information to customers about merchandise for sale.
• Handled complex service orders and hostile customers.
• Recommended corrective action to address customer complaints. Childcare Provider
Dade County Schools-Miami, FL
August 2002 to January 2005
• Taught academic, social and motor skills.
• Followed curriculum guidelines and requirements of state and school.
• Assigned lessons, corrected papers and listened to oral presentations.
• Kept attendance records as required by school.
Cashier
Kmart-Miami, FL
October 2000 to January 2002
• Receive and disburse money
• Assist customer with purchase
• Maintained inventory
Education
High School Diploma
American Academy of Pine crest - Miami, FL
December 2007
Skills
• Relationship Building
• Storytelling
• Social Support
• CPR and First Aid
• Teacher Support and Collaboration
• Student Health and Safety
• Elementary Education
• Special Education Support
• Behavior Management
• Mathematics Instruction
• Educational Assistance
• Activity Oversight
• Documentation
• Small Group Instruction
• Student Records Management
• Multicultural Awareness
• Group and Individual Instruction
• Teacher Assistance
• Individualized Educational Plans
• Social Integration
• Creating Visual Displays
• Teacher Support
• Test Proctoring
• Patient
• Arts and Crafts
• Classroom Technology
• IEP Familiarity
• Child Development
• Experience in scheduling and dispatching workers, work crews, equipment, and service vehicles for carrying of materials, installation, service, and emergency repairs performed outside the place of business.
• Study Skills Development
• Social Development and Integration
• Reading and Writing Support
• Classroom Support
• Reporting Requirements
• Clerical Support
• IEP Compliance
• Classroom Management
• Hotel experience
• Microsoft Office
• Communication skills
• Customer service
• Phone etiquette
• Customer support
• Mac OS
• iOS
• Computer skills
• Windows
Certifications and Licenses
First Aid Certification
Driver's License
Contact this candidate