Customer Journey Expert

Jason R. Walters

210-***-**** ***********@**.*** 141 Saddle Horn, Boerne TX, 78006

Summary of Qualifications

A professional with strengths in communication, building effective teams, leading with vision and purpose, driving results, and troubleshooting skills to move the customer experience and the business forward. Thrives in an environment of invocation and change. My drive for results and focus on the customer experience has lead to a successful career.

Experience

Stay-at-Home Parent 2021 - Present

• Provided nurturing care and support for two children, ensuring their safety, well-being, and development.

• Designed and implemented daily schedules and routines, fostering a structured environment conducive to growth and learning.

• Managed household operations, including budgeting, meal planning, and maintenance, ensuring a smooth and organized household.

• Acted as a primary caregiver during formative years, instilling values of responsibility, respect, and empathy.

Retail Team Lead, Order Support, Apple, San Antonio TX 2020 - 2021

• Measured the work and progress of twenty five plus employees. Managed results and delivered coaching maximizing improvement in metrics.

• Established trainings and onboarding.

• Documented coaching for positive and negative experiences.

• Conducted performance evaluations as well as contributions to annual performance reviews. Goal setting for team member development. Shared successes and challenges with colleagues for greater impact/influence on team results/metrics.

Pro, Apple, San Antonio, Texas 2013 - 2021

• Consistently remained in the top 5% of sales quota by providing a professional and superior customer service experience.

• Managed and led the sales floor team to ensure objectives are met, while resolving any issues or customer concerns that may have occurred.

• Mentored and guided colleagues to maximize sales metrics and goals.

• Consistent growth in knowledge through customer experiences and while staying savvy on current technology, product specifications and product knowledge throughout Apple’s technology life cycles.

Manager/Sales Clerk, My Favorite Dish, Saugatuck, Michigan 2007 - 2013

• Responsible in the launch of a new, eccentric shopping experience in Saugatuck, Michigan.

• Assisted in searching for new and exciting artists’ for product showcasing.

• Greeted customers and ascertain what each customers wants or needs where.

• Computed sales prices, total purchases, received and processed cash and credit payments.

• Placed special orders and/called other locations to acquire desired inventory. EDUCATION

Baker College, Muskegon, Michigan 2009 - 2011

Grand Valley State, Allendale, Michigan 2001 - 2004

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