Customer Service Representative

Jasmine Franklin-Daniels

Harrison Township, MI **045

*******.*********@******.***

+1-586-***-****

Authorized to work in the US for any employer

Work Experience

CSR - Customer Service Representative

Henry Ford Health System - Clinton Township, MI

October 2020 to October 2023

• Registering Patients (Walk-ins and Scheduled)

• Making new patient charts

• Scheduling Patients

• Answering the phone

• Insurance Verification

Housekeeping,

BloomField Hills Country Club - Bloomfield Hills, MI June 2015 to September 2021

Only working there when needed.

Bakery Assistant

Nothing Bundt Cakes - Sterling Heights, MI

October 2019 to May 2020

Education

Some College in Medicine

Macomb Community College - Clinton Township, MI

August 2020 to Present

Some College

Wayne State University

August 2017 to August 2020

High school or equivalent

Fraser High School

September 2013 to July 2017

Skills

• Customer Service (6 years)

• Cashier (2 years)

• Cleaning (3 years)

• Multi-tasking

• Communications

• Computer (4 years)

• Organizational Skills

• Teamwork

• Problem Solving

• Ability To Learn

• Microsoft Office (3 years)

• Typing (4 years)

• Microsoft Word (5 years)

• Cash Handling

• Epic

• Medical terminology (3 years)

• Insurance Verification

• Medical Scheduling

• Medical Office Experience

• HIPAA

Certifications and Licenses

driver's license

CPR Certification

June 2023 to June 2025

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