Customer Service El Paso
Resume:
Kassia Watkins
Currently in school obtaining my CDL
El Paso, TX 79915
**********@*****.***
Hiring Manager,
Dear Hiring Manager,
Thank you for the opportunity to apply for the Any Open role at your company. After reviewing your job description, it's clear that you're looking for a candidate that is extremely familiar with the responsibilities associated with the role, and can perform them confidently. Given these requirements, I am certain that I have the necessary skills to successfully do the job adeptly and perform above expectations.
I am a hard-working professional who has been consistently praised as detail-oriented by my co- workers and management. Over the course of my 20-year career, I've developed a skill set directly relevant to the Any Open role you are hiring for, including shipping/receiving, logistics management and inventory control 13 years of customer service experience etc. Overall, I have consistently demonstrated communication, leadership and management abilities in every aspect of my supervisor role at my previous jobs, and I invite you to review my detailed achievements in the attached resume. After reviewing my resume, I hope you will agree that I am the type of competent and competitive candidate you are looking for. I look forward to elaborating on how my specific skills and abilities will benefit your organization. Please contact me at 915-***-**** or via email at **********@*****.*** to arrange for a convenient meeting time. During our meeting I will be happy to explain in detail the work experience gap on my resume, at which time I was recovering from a serious illness. Thank you for your consideration, and I look forward to hearing from you soon. Sincerely,
Kassia Watkins
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Supervisor MVR - Medical Runner / Warehouse Supervisor / Forklift Operator Deployed Services - El Paso, TX
January 2023 to December 2023
(SHELTER WITH IMMIGRANTS) Contract Job As MVR runner my job was to make sure all Residents received their prescription medication in a timely manner. I picked up prescription from our medical tent and transported them to the location Walgreens or CVS Pharmacy to get filled. As Lead MVR also trained multiple porters to do this job as well. I made sure that an inspection was done on our company van before and after it was used. My responsibility was to make sure the company van had a full tank of gas at all times. I transported food and Medications to another site ( Border Patrols Request) at least once per a day.
As Warehouse Supervisor I foreseen 23 Porters at the most. I made sure inventory was completed at the beginning of our work week and also at the end of our work week. As warehouse Supervisor I also made sure that our residents received clothing and hygiene kits. Keeping a clean and neat warehouse was my number one goal as well as making sure all of my porters were working and all needs were met. On my shift I made sure that the warehouse was always properly restocked with clothing, shoes, socks, mask, hygiene kits, baby clothing, PPE, medical gloves of all sizes etc. Transportation Coordinator (Corporate Office)
Jogan Health Solutions - Centennial, CO
October 2021 to February 2022
• Making sure vehicles are properly maintained.
• Inspecting vehicles.
• Arranging repairs and routine maintenance.
• Ensuring that all drivers and operators have the correct, up to date qualifications.
• Reducing the risk of vehicle overloading.
• Maintaining and completing accurate records.
• Payroll
• Schedule Maker
• Customer Service
• Reason for leaving: CONTRACT ENDED
Krucial On-Site Representative KOR
Krucial staffing - Fort Worth, TX
August 2021 to October 2021
• Document, track and send out daily reports for your site, including payroll documents • Coordinate and manage the assigned healthcare professionals on assignment at a designated site • Maintain & provide excellent customer service to ensuring healthcare professionals can work at ease.
• Customer service.
• Reason for leaving: CONTRACT ENDED
Direct Care Worker
Favorite Healthcare Staffing - Carrizo Springs, TX October 2019 to January 2020
• (SHELTER WITH IMMIGRANTS) Night shift DIRECT CARE-UNIT LEADER
• provided direct care supervision for unaccompanied children
• Secured the sites that were assigned
• Customer Service
• Reason for leaving: CONTRACT ENDED
Video Analyst
Acadian Ambulance Total Security - Lafayette, LA
January 2018 to October 2019
Detect and alert homeowners when there is unauthorized entry or movement in restricted areas.By setting virtual boundaries or zones, the system can generate real-time notifications when someone crosses these boundaries, helping to prevent burglaries or trespassing. Reason for leaving: I RELOCATED DUE TO PERSONAL REASON Services Technician
UNITED SITE SERVICES - Lake Charles, LA
January 2015 to November 2017
Responsible for the operation of company truck and drove to various locations to service the portable restroom or holding tank
• Pick-up and deliver portable restrooms
• Complete minor repairs to portable restrooms
• Customer service
• Reason for leaving: I HAD SURGERY
Education
Certificate in Medication Aide
CTU Online - El Paso, TX
January 2022 to March 2022
Graduate in Medical Coding and Billing
SOWELA Technical Community College - Jennings, LA
2010 to 2011
High School Diploma
St James academy - Fort Pierce, FL
2001 to 2005
Skills
• Laundry (10+ years)
• Medical Coding (2 years)
• Frontline worker/ Med Surg Covid-19 response (7 years)
• Emergency Management (10+ years)
• Security (10+ years)
• Medical Billing (2 years)
• Supervising experience (10+ years)
• Childcare (10+ years)
• Social media management (5 years)
• Windows (10+ years)
• Logistics (10+ years)
• Transportation Management (10+ years)
• OSHA 30 (5 years)
• Caregiving (10+ years)
• Dispatching (10+ years)
• Customer service (10+ years)
• Microsoft Office (10+ years)
• SharePoint (7 years)
• Case management (6 years)
• Sales (10+ years)
• Cold calling (10+ years)
• Cleaning (10+ years)
• Hospitality (10+ years)
• Documentation review (10+ years)
• Care plans (10+ years)
• Project Management (4 years)
• Human Resources (1 year)
• Analysis skills (3 years)
• Ant (5 years)
• iOS (10+ years)
• Customer support (10+ years)
• Research (10+ years)
• Wastewater (4 years)
• Construction (4 years)
• Refinery Plants (4 years)
• Case management (2 years)
• BCFS (7 years)
• Computer skills (10+ years)
• Heavy lifting (10+ years)
• Guest services (10+ years)
• Cash handling (10+ years)
• Van driver (10+ years)
• Delivery driver experience (10+ years)
• Driving (10+ years)
• Communication skills (10+ years)
• Warehouse Supervisor Experience (10+ years)
• Forklift (7 years)
• Pallet Jack (7 years)
• Immigration Shelter (10+ years)
• Security (10+ years)
• Warehouse management system
• Transportation management systems
• Quality control
• Manufacturing
• Hotel experience
• QuickBooks
• Corrections facility medical clinic
• First aid
• Databases
• Outdoor work
Certifications and Licenses
CPR Certification
First Aid Certification
OSHA 30
Driver's License
Guard Card
June 2023 to May 2025
Forklift Certification
Hazardous Waste Operations & Emergency Response Training Certified Medication Aide
June 2018 to Present
OSHA 10
May 2019 to Present
Certified Payroll Professional
July 2022 to Present
Pallet Jack Certification
January 2023 to Present
Food Handler Certification
May 2005 to Present
Child Development Associate Certification
May 2021 to Present
TWIC Card
January 2018 to January 2030
Driver's License
January 2023 to January 2030
AED Certification
CNA
CNA
Armed Security License
Non-CDL Class C
PERC Card
Assessments
Scheduling — Completed
April 2022
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Completed
Customer focus & orientation — Proficient
October 2023
Responding to customer situations with sensitivity Full results: Proficient
Delivery driver — Completed
October 2022
Interpreting instructions or signs and solving problems Full results: Completed
Security guard skills — Proficient
October 2023
Assessing risks, enforcing security standards, and handling complaints Full results: Proficient
Work style: Reliability — Proficient
February 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Administrative assistant/receptionist — Proficient May 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Case management & social work — Proficient
October 2023
Determining client needs, providing support resources, and collaborating with clients and multidisciplinary teams
Full results: Proficient
Sales skills — Completed
April 2022
Influencing and negotiating with customers
Full results: Completed
Customer focus & orientation — Proficient
April 2022
Responding to customer situations with sensitivity Full results: Proficient
Work style: Conscientiousness — Proficient
October 2023
Tendency to be well-organized, rule-abiding, and hard-working Full results: Proficient
Work motivation — Proficient
September 2020
Level of motivation and discipline applied toward work Full results: Proficient
Call center customer service — Proficient
March 2022
Demonstrating customer service skills in a call center setting Full results: Proficient
Cleaner fit — Proficient
March 2022
Measures the traits that are important for successful cleaners Full results: Proficient
Warehouse shift leader — Completed
October 2023
Supervising warehouse staff and maintaining safety and security standards Full results: Completed
Attention to detail — Proficient
March 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Forklift safety — Completed
April 2022
Best practices and safety hazards in forklift operation Full results: Completed
Work style: Reliability — Proficient
January 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Project timeline management — Completed
July 2020
Prioritizing and allocating time to effectively achieve project deliverables Full results: Completed
Home health aide skills — Proficient
March 2022
Providing care to patients in a home setting
Full results: Proficient
Work style: Reliability — Proficient
August 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Security guard skills — Proficient
April 2022
Assessing risks, enforcing security standards, and handling complaints Full results: Proficient
Warehouse safety — Proficient
January 2023
Using safe practices in a warehouse setting
Full results: Proficient
Manufacturing fit — Proficient
March 2022
Measures the traits that are important for success in manufacturing roles Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
OSHA Safety Card, TWIC, Safety Council of Southwest Louisiana 13BOP, CPR - Basic Life Support for Healthcare Providers,
American Heart Association; First Aid, Microsoft Word 2007, License Security, BCFS Trained/ Certified Emergency Response Trained/ Certified, Basic Spanish words (still learning) (FEMA trained ALL courses COMPLETED) (BCFS Worker) Direct care worker for unaccompanied children 13 years. 13 years working in shelters
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