Customer Service Administrative Support

DD

DARLENE DIESE-OZORIA

*********@*****.*** 646-***-**** Crestview, FL 32536

Strategic Soldier committed to defending and protecting national interests. Versed in providing administrative support and gathering and analyzing military intelligence and information. Physically fit and motivated individual committed to adhering to army's seven core values. Dedicated Non-Commissioned Officer with strong record of Us Army service and current PFC designation. Brings advanced leadership and troop development abilities honed over career with increasing responsibility. Highly trained in offensive and defensive tactics, intelligence and weapons. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Physical Fitness

Survival Techniques

Vehicle Operation

Intelligence Gathering

Camouflage Techniques

Weapons Handling

Buddy Care and First Aid

Critical Thinking

Risk Assessments

Training Coordination

Strategic Thinking

Squad Leadership

Positive Attitude

Secure Communication

Firearms Proficiency

Defensive Tactics

Teamwork and Loyalty

US Army Clarksville, TN

Active Duty Soldier

12/2022 - Current

Currently Enrolled in College Obtaining my Masters Degree. Conducted physical training exercises to maintain and improve physical fitness.

Planned and coordinated fire support operations in support of maneuver forces.

Supervised personnel in the maintenance, preparation, and firing of artillery weapons.

Analyzed terrain data to develop fire plans for the organization's area of responsibility.

Developed tactical plans for executing fire missions on enemy targets. Monitored and adjusted fires as needed to ensure effective target coverage. Coordinated with other branches to ensure synchronization of all assets during operations.

Assessed requirements for ammunition, fuel, and other supplies necessary for mission success.

Fayetteville Police Department

Fayetteville, NC

Police Officer

01/2020 - 11/2022

Patrolled assigned areas to detect and prevent criminal activity. Organized crime scene investigation, collected evidence, and interviewed witnesses.

Prepared detailed reports on incidents and arrests made. Summary

Skills

Experience

Maintained order during civil disturbances or protests. Provided security at public events such as parades, concerts, or sporting events.

Monitored radio transmissions from dispatch regarding reported crimes or emergencies.

Advised citizens on safety precautions and preventive measures against crime.

Arrested suspects following established procedures while exercising caution and good judgment.

Developed positive relationships with members of the community through outreach programs.

Utilized various technologies including computers, cameras, radar guns., to complete job duties.

Cumberland County Sheriff's Office

Fayetteville, NC

Correctional Officer

06/2020 - 12/2020

Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities.

Maintained order in the prison by monitoring inmate behavior and intervening when necessary.

Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.

Monitored video surveillance systems to observe prisoner activity throughout the correctional facility.

Performed security checks on visitors entering the facility as well as on packages being delivered to inmates.

Responded to emergency situations such as riots or disturbances with appropriate force measures.

Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility. Provided guidance and counseling services to help inmates adjust to their new environment and develop life skills needed upon release from prison. Participated in meetings with parole boards regarding potential release of prisoners based on good behavior.

Monroe College of New Rochelle The

Bronx, NY

Student

07/2017 - 12/2020

Organized and maintained records related to criminal cases. Conducted research on criminal justice trends and developments to identify areas of improvement.

Provided guidance on proper procedures for handling criminal cases. Performed investigations into allegations of misconduct by law enforcement personnel.

Evaluated evidence collected during investigations to determine its admissibility in court proceedings.

Achieved to receive My BA

Mc Donalds, Chris Taylor New York, NY

Cashier

06/2015 - 06/2017

Greeted customers and answered any questions they had about the store's products and services.

Verified that customers were of legal age to purchase alcohol or tobacco products.

Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit. Stocked shelves with merchandise when needed.

Issued receipts, refunds, credits or change due to customers. Answered customer inquiries regarding store policies and procedures. Processed returns and exchanges of merchandise in accordance with store policies.

Monroe College The Bronx, NY

Bachelor of Science in Criminal Justice

12/2020

English:

Full Professional

Spanish:

Native/ Bilingual

Italian:

Professional

CPR certified

First Aid Certified

Education and Training

Languages

Certifications

Contact this candidate