Data Center Service Technician

R E S U M É

Jose Ramon Valenciano or "Joey"

*** ******** ******

DALY CITY, CA 94015

Email: ***************@*****.***

Mobile: 415-***-****

EDUCATION:

Don Bosco Technical University

- Bachelor of Science in Electronics and Communications Engineering (B.S.E.C.E.) Manila, Philippines

http://www.dbmanda.one-bosco.org

Summary of Skills:

Door Card Scanner Security System – iSTAR GSM/ACM panel with OSDP Communication Support. RS485 upgrade for 8 card reader ports.

UBIQUITY Wireless IP Antennas/Routers/Switches/CPEs; IP Cameras Data Center Cisco APIC M3 & L3 (Spine & Leaf), ACI CLI & NEXUS (N9K- T.O.R) Top-of-Rack switches. Data Center Cisco FEX, UCS C240/C220 M5, SuperMicro, DELL PowerEdge, NetApp, HPE Aruba & Meraki. Cisco TS 2900, CISCO C220 & C240 M5 Servers (installs & configs) of ESXi 6 & 7, RED HAT Linux 8) Virtualization of Servers – VMs tracking and monitoring Cisco Voice switches/routers /Mitel 3300/5000

/Shortel Shoregear hardware, TCP/IP & Services, IGP/BGP, ATM, Multicast, Frame Relay, Quality of Service (QoS), MPLS and TCP/IP over MPLS, ISDN, DS1/E1, DS3/E3, SONET/SDH, WireShark Network Sniffer – Packet Capture & Analysis GR-303, Unix/Xenix, Voice Over Packet (VoP), VLANs, DNS, Internet security & firewalls/NAT/VPN, HTML, SNMP, HP Open View, DSP Farms, CiscoWorks, Call Manager Telecom services, Telecom networks, Telephony, loops & trunks, the PSTN, POTS, analog, voiceband, SS7; DTEs, DCEs, LANs and WANs, Packets and frames, IP packets, Ethernet frames; PBX and Centrex, IVRs, ACDs, call centers, dial-up modems, DSL, VDSL, cable modems, broadband wireless; Telecom LECs, CLECs, IXCs, POPs; Digital: DS0, DS1, DS3, T1, ISDN; Legacy TDM, the network "cloud", network equipment, fiber, SONET, DWDM, T1, channels, framing, pulses and repeaters, muxes and cross-connects; Wireless: cellular, CDMA, TDMA/GSM, 3G 1X & UMTS, satellite, Wi-Fi, WiMAX.

Convergence Skills:

VoIP, VoFR, VoATM, RTP/RTCP, H.323, SIP, MGCP, MEGACO, SS7; T1, Bonded T1, EoC Aggregation (Adtran), IP Telephony (Centrex) interoperability with Cisco, Sonus, Mitel, Shoretel & Clarent. AVST Call Express Voicemail and Mitel NuPoint Voicemail, Voice services/features. Telephony/DeMarc:

66M & B Blocks, 66 & RJ21Xs for Cos, Cross Connects, MDFs, Correcting Wiring Errors on Frames, Octopus Cables, Patch Panels, Installing a Door Station, 110 Blocks, Dressing Station & KSU Cables, Drip Loops, IDFs, Splicing Cables, Harmonicas, Crimping Mod Plugs, Music on Hold (MOH), Testing Stations and Trunks at Cutover. CERTIFICATIONS:

Licensed Electronics & Communications Engineering

Cisco Certified Data Center Engineer (CCDE)

Re-CERTIFIED:

Cisco Certified Design Associate (CCDA)

Cisco Certified Design Professional (CCDP)

Cisco Certified Network Associate (CCNA)

Cisco Certified Network Professional (CCNP)

Cisco CCIE Voice (written test)

http://www.cisco.com/warp/public/10/wwtraining/certprog/ EMPLOYMENT HISTORY:

BLACK BOX

Plano, TX

POSITION: Project Technician

PERIOD: Jan 3, 2019– Present

Project Technician for the install and maintain data servers and network devices equipment. Includes the installation, assessment, support, and maintenance of low voltage/data cabling network systems. Trouble-shooting network and server problems.

“Cable Pulling” and Card Reader installs:

Install and maintain well-functioning, reliable networks, connections, and cabling

Laying OSDP & CAT6 cables from IDF to Card readers for Double/Single Doors and Cabinet Security Doors.

Upgrade iSTAR Weigand to RS485 ACM boards.

Perform troubleshooting to system failures and identify bottlenecks to ensure long term efficiency of network

Pull, route, or label CAT6, CAT6A cable in new or existing building

Hands-on experience in data cabling, low voltage electrical, analog and IP based video cabling.

Experience working with copper and fiber single-mode/multi-mode cable: rough-in; labeling; terminations; and, testing.

Experience with copper patch panel: dress-in; terminations; labeling; and, testing.

Troubleshoot and diagnose voice and data lines a plus.

Install support structures, including cable racks, j-hooks, and other related structures.

Installation of security camera, wireless access points (WAPs), and any other products sold by the company.

Provide assistance to the technical support team.

Strong problem-solving skills; each job is a little different and we need to find the right solution tailored to each customers' needs.

Maintaining documentation of work performed and constant updates.

“Rack & Stack” Data Center Installs & Maintenance:

CISCO APIC M3 & L3 Controllers

CISCO ACI Customization and Automation (via Ansible)

CISCO C220 & C240 M5 Servers (installs & configurations)

CISCO C220 & C240 M5 Servers (installs & configurations of ESXi 6 & 7, RED HAT Linux 8)

Virtualization of Servers – VMs tracking and monitoring

CISCO NEXUS 9K, 5K & 3K ACI mode switches

Installs for Backward Compatibility of FEX to LEAF switches

CISCO SPF & QSPF+ Form Factors - transceiver mounts

HP(Aruba) ILO 6100, 3525, 1920/1910 switches

Palo Alto Networks PA-7080 on Chassis – half Rack

Super Micro Cluster Servers on Chassis

Super Micro Controller Servers (2U/1U)

NetApps Storage 840/710/440 (RAID0, RAID5, RAID6 & RAID10)

Smart PDU CLI configuration of Rack Power Management/Monitoring NOTE: Certified in CISCO Data Center Engineer/Technician INTELASSIST, Inc.

Daly City, CA

POSITION: Project Tech Coordinator

PERIOD: Feb 27, 2010 – Jan 3, 2019

Delivered Business Process Outsourcing (BPO) and advisory solutions across customer service, technology, and operations. Focused on installation, maintenance of remote BPO sites, through UBIQUITY Wireless solutions. Encompassing LAN switches/routers, CPEs, and 5Ghz to 10 Ghz antennas. Assists in the development, deployment and maintenance of network and voice communications. Uses knowledge of LAN/WAN systems and Microsoft Windows Server to help design and install internal and external Voice over IP networks. Tests and evaluates Voice network systems to eliminate problems and make improvements. Hands-on experience on variety of the field's concepts, practices, and procedures. Perform a variety of Converged VoIP Networking and IT related tasks, such as Dial Plan and Route Pattern. Hands-on in configuring Voice Gateways

(such as T1 PRI and CAS), gatekeeper (Zone Management and CAC), Call Routing, High Availability features, Media Resources, QOS, Application Integration, Voice Security, Cisco Unity Express, VPIM Networking,

Project manager/lead in installing LAN Switches, along with Shoretel Voiceswitches/IPBX ShoreGear and Cisco Voice products (CCM, UNITY &IPCC) for our clients. Also, knowledgeable on installing Voice/Data Systems, Hunt Groups, working with Carriers on provisioning analog or digital lines, routers and Firewalls.

Providing design & deployment of telephony solutions. Delivering state-of-the-art Call Processing solutions. Design of IP based Telephony application. Integrating disparate systems as long-term IPT migration strategy. Using proven technology and best of class solutions to create strategic advantages in the short term and support growth in the long term

· Planning & System Design, Routing Calls, Trunk Planning, Dialing Plan, Site preparation,

· Legacy Integration

· Installation, configuration,

· Voice switches, Servers, desktops, IP phones

· Managing Cut-over

· Technical Documentation (MS Office Visio), Admin training, Systems Management ALCATEL (Carrier Internetworking Division)

720 South Milpitas Blvd., Milpitas, CA, U.S.A

POSITION: Field Applications Technician

PERIOD: Feb 20, 2000 – Feb 27, 2010

As a field applications technician of Alcatel's Business Unit (BU) for end-to-end Carrier and Service Provider solutions, ranging from edge, core edge, and core; I was expected to combine my expertise in Field & Systems Engineering. Performed on-site engineering functions for various tier 2 and 3 solutions such as Dial wholesaling, PSTN Offload, DSL/Broadband Aggregation, Voice-over-IP (VoIP) Trunking, and Central Office (CO) IP core routing interworking with Class 4/ Class 5 switches. The main responsibilities are as follows: + Interfacing with Sales Support/Training/Marcom/Sales/Service to assure support functions, such as creating and delivering customer presentations in order to shorten the sales process. * Provide pre- and post-sales support in designing, deploying, troubleshooting, and maintaining customer solutions, especially during laboratory trials which included traveling extensively to the following regional IXCs, ILECs & huge ISPs: * Asia Pacific: SingTel, Korea Telecoms, Phil Long Distance, Hanaro, Telstra * North America: UUNET, Sprint, Verizon, SBC, Canada Bell * South America: Telefonica Chile/Argentina/Brazil, TelMex * Europe: France Telecom, Deutch Telecom, Telefonica Spain, BelgaCom

+ Assisting PLMs with product launches and promotions, which involved simulation of Central Office

(C.O.) environment during tradeshows (CEBIT, Asia Telecom, VON, SuperComm, ISPcon) and remote demonstrations. Gained experience in writing the Product Requirement Document (PRD) and the Marketing Requirement Document (MRD) + Designing solutions for data/voice/video convergence on customers sites and trade shows to highlight Alcatel's H.323, SIP, MGCP/MEGACO implements. + Determine which solutions that should be targeted for various trade shows and the Alcatel Solutions Center, i.e. demonstration goals and schema. These may involve Internet Offload, Toll Bypass/Tandem and new service creation. + Working knowledge and hands-on with the following Alcatel products: 7400 Broadband Remote Access Server (BRAS), 7510 Media Gateway, A1000 Call Server (Softswitch), 5735 SMC Provisioning Software, 5424 ACSG - Call Signaling Server, 7770 RCP (Terabit IP Core Routing), 7670 ATM Core Switch, Litespan 2000, 2012 &1540, 1640 OADM & 1660 Crosslight, 5620 NMS.

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