Customer Service Crystal Lake

Dustin Dietz

Crystal Lake, IL

Currently working as a Processor at Snap-on in Crystal Lake IL. 20+years customer service. 10+years management. Graduate of MMI Motorcycle Mechanics Institute 2016. GPA-3.78. Attendance rate-96.48. Ambitious and adaptable, hands-on, fast learner. Very strong interpersonal skills, ability to learn quickly, communicate effectively, and follow instructions. Having drive, and an interest in learning new skills, makes me eager to start my career with the right company. Authorized to work in the US for any employer

Work Experience

Processor

Snap-on-Crystal Lake, IL

September 2023 to Present

Receiving returned goods, finding and pulling up orders on computer, generation of bar codes for product locations. Prepare orders, large and small, for shipping. I always maintain a clean and safe work environment, treat my co-workers with respect, and I take pride in my work. Assembly Line Worker

Werner/Knaack-Crystal Lake, IL

November 2022 to January 2023

Assembly of saddle boxes for pickup trucks. Assembling lock components, weather stripping, and attaching lid to box. Quality inspection, and packing. Assembly Technician

Aptar/Working World-Cary, IL

September 2021 to March 2022

Responsible for the total production, and quality of finished goods. Verifying the correct components, from shop order, to component number. Filling of multiple hoppers, fixing re-work, and data collection. Cashier/Pizza Maker

Nancy's Pizza-Crystal Lake, IL

June 2021 to September 2021

Take phone orders, make pizza, tend oven, prep food. Delivery Driver

Grub Hub-Schaumburg, IL

March 2020 to April 2021

Timely and safe delivery of food and beverages from restaurant to customer Manager

Rosatis Pizza-Crystal Lake, IL

October 2007 to March 2020

Management of up to 15 employees, hiring and firing, coordinator of schedule. Mechanic Technician

Honda northwest-Crystal Lake, IL

March 2017 to December 2017

Diagnose work to be done to vehicle. Install new parts, fix problems. Communicate with management. All in a professional and timely manner. I also worked in the parts department. Bartender/Server

The Melting Pot-Schaumburg, IL

October 2004 to September 2007

To guide guests through a memorable dining experience. Make suggestions, ensure satisfaction Education

Motorcycle Technician Specialist in Motorcycle maintenance/repair Universal Technical Institute - Motorcycle Mechanics Institute Division - Phoenix, AZ April 2015 to May 2016

Skills

• Mechanical, Customer/ People Skills, Computer (10+ years)

• Customer Service (10+ years)

• Forklift Operator (3 years)

• Mechanic Experience

• Restaurant Management

• Automotive Repair

• Bartending

• Vehicle Maintenance

• Oil Change

• Automotive Diagnostics

• Facilities Maintenance

• Diagnose problems, recommend ways to fix the problems. Fix problems (3 years)

• Tire Service

• Welding

• Brake Repair

• Restaurant experience

• Guest services

• Supervising experience

• Delivery Driver Experience

• Service Technician Experience

• Equipment Repair

• Suspension

• Quality Inspection

• Assembly

• Pallet jack

• RF scanner

• Machining

• Crane

Awards

Dyno Jet, Yamaha Student Of Course (SOC)

April 2016

Awards earned while attending MMI

Certifications and Licenses

Yamaha Certified Technician

Present

Completed Yamaha classes with honors, including (SOC) Student Of Course. Dynojet operations. 710 Yamapro certification. 3.78 GPA. 96.48 Attendance rate Additional Information

I have been married for 18years, and have a daughter. Taking care of my family, and being part of a team, are very important to me. I take pride in my work, I help others, I'm reliable. I am mechanically inclined, I have management experience, customer service skills, and I am a great employee.

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