Customer Service United States
Resume:
ELYSIA KIRK
NEW YORK, UNITED STATES 704-***-****
DETAILS
New York
United States
**********@*****.***
SKILLS
Customer Service
Self-motivation
Creativity
Ability to Work Under Pressure
Ability to Multitask
Communication
Fast Learner
Time Management
Adaptability
Decision Making
PROFILE
I am a dedicated and reliable recent college graduate seeking employment. I am responsible, punctual, and a fast learner, who will bring energy and kindness to a work environment. I love talking to people, working with others, learning new skills and performing them well. I thrive off of a high speed environment where team work and creativity are valued.
EMPLOYMENT HISTORY
Hostess, Charlotte NC
February 2019 — May 2020
• Provided friendly and courteous customer service to guests
• Managed seating wait times
• Ensured that the restaurant was clean, neat, and well-maintained at all times
• Answered phones, took reservations, and answered customer inquiries in a friendly and professional manner
• Handled customer feedback and complaints gracefully and professionally Server at Greco Fresh Grille, Alexandria VA
July 2021 — June 2022
• Developed and maintained a professional rapport with customers to ensure repeat business
• Prepared tables for guests prior to their arrival, including setting up table linens and silverware
• Demonstrated excellent customer service skills to ensure all guests had an enjoyable dining experience
• Memorized the menu, specials and wine list, resulting in fewer mistakes when taking orders
• Up-sold menu items to increase revenue, resulting in an X% increase in sales
• Restocked supplies, including napkins, utensils, and condiments, throughout shifts to ensure customers had what they needed
Barista at Thermostat Cafe and Bar, New York City August 2023 — February 2024
• Operated the cash register accurately and efficiently, resulting in fewer mistakes and customer complaints
• Adapted to different customer needs and preferences, resulting in increased customer satisfaction
• Remained calm and in control during rush hours, handling tasks such as taking orders, serving pastries and making drink orders efficiently
• Served wine and beer, learning qualities of all items on the drink menu
• Made various sandwiches, efficiently handling multiple tasks such as preparing drinks while prepping food, sometimes handling the hot press to cook eggs when it was requested
EDUCATION
Associates Degree, New York Conservatory for Dramatic Arts, New York City August 2021 — June 2023
I recently graduated from NYCDA with a 3.8 GPA where I specialized in Acting for Film and Television. I loved the intensive nature of the two year program, where I learned skills in business, acting technique, and how important passion and knowing one's self is. REFERENCES
Lisa Mancuso from Village Brauhaus
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