Customer Service Entry-Level
Resume:
Jamyha Carthorne
Greensboro, NC *****
**************@*****.***
Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Authorized to work in the US for any employer
Work Experience
Outreach Agent
Ciox Health-Greensboro, NC
September 2023 to Present
• Responsible for making outbound phone calls through a Dialer system to assigned medical providers to obtain required medical charts on behalf of Ciox's clients while following approved company and HIPAA guidelines
• Strong communication and listening skills
• Handle outbound calls professionally and efficiently
• Strong customer service skills
• Handle and resolve scheduling issues with Provider Office while on the call
• Log all call transactions into the designated computer software system
• Ability to assess and escalate calls as needed
• Use call scripts to encourage medical providers to send in charts via different retrieval methods KFC Shift Supervisor
KBP Brands-Greensboro, NC
August 2022 to April 2024
1. Excellent Customer Service Skills.
2. Staff Management.
3. Multitasking Skills.
4. Effective Communication.
5. Teamwork Skills.
6. Scheduling and Planning.
7. Problem-Solving Skills.
8. Inventory Management.
• Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
• Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
• Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
• Implemented effective upselling techniques to increase sales of promotional items or add-ons Customer Service Representative
Spectrum-Greensboro, NC
June 2022 to January 2023
• Troubleshooting and resolving technical cable and video service issues, including repair, billing, and accounts
• Consistently meet or exceed weekly and monthly retention activity goals by utilizing sound telephone based customer save techniques.
• Answer questions pertaining to billing inquiries, pricing and packaging of products and service, and service complaints.
• Ability to learn and master order processing within the billing system regarding all aspects of retained accounts
• Have a full understanding of and consistently demonstrate proficiency at explaining all products and services to existing customers in an effort to re-sell and retain. Wal-Mart Associate
Walmart-Greensboro, NC
June 2020 to June 2022
• Provides member service by acknowledging the member and identifying member needs
• Providing guidance and support to members regarding self-service technology
• Assisting members with purchasing decisions
• Locating merchandise
• Resolving member issues and concerns
• Promoting the company products and services.
• Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues
• Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
• Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
• Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
• Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs
• Handled exchanges or refunds according to company policies while providing excellent service to dissatisfied customers
• Maintained knowledge of current promotions, sales events, and store policies to provide accurate information to customers
Education
Bachelor's degree in Healthcare Management
Guilford Technical Community College - Greensboro, NC March 2024 to Present
Skills
• Cashiering
• Food Service
• Customer service
• Cleaning Experience
• Cash Handling
• Food Safety
• Medical Records
• Inventory Control
• Food Preparation
• Microsoft Word
• Leadership
• Computer Operation (5 years)
• Kitchen Experience
• Cooking
• EMR Systems (1 year)
• Typing (3 years)
• Shift Management (2 years)
• Medical records (1 year)
• Cash handling
• Shift management
• Cash register
• HIPAA
• Medical Billing
• Data Entry
• Epic
• POS
• Medical Terminology
• Medical Coding
• Phone Etiquette
• Salesforce
• Medical Scheduling
• Customer service (4 years)
• Outbound sales
• Public relations
• Interviewing
• Marketing
• Human resources
• Communication skills
• Phone etiquette
• HIPAA
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