Network technician

Madeleine Nyakwara

Monrovia, IN ***** +1-908-***-****

*****************@*****.***

PROFESSIONAL

SUMMARY

Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. SKILLS

Azure Data Fundamentals

Test Data Analysis

Sccm

Ticketing systems

Microsoft Windows and Office

Active Directory

Apple Business Manager

Technical Installations

Monitoring

Hardware and Software

Configuration

Documentation Management

Quality Control

Laboratory Safety Procedures

WORK HISTORY

NETWORK TECHNICIAN 06/2023 to Current

Hendricks Regional Health Danville, IN

Addressing incoming tickets delegated by IS support desk, overseeing the progress till completion, and documenting the resolution in the ticketing system.

Working with other team members to ensure seamless integration of network services with other systems and applications.

Providing excellent customer service to end-users by promptly addressing their network-related inquiries in a timely manner.

Participating in IS projects, documenting network configurations and troubleshooting procedures to ensure knowledge sharing.

Staying informed on emerging technologies trends to improve network performance.

ASSOCIATE LAB TECHNICIAN 05/2021 to 06/2023

Roche Diabetes Care Fishers, IN

Analyzed finished products to determine conformance to accepted specifications.

Maintained documentation on tests performed in lab.

Analyzed results using analytical software and created reports.

Participated in lab meetings and updated shift updates.

Monitored and verified quality in accordance with statistical process.

Adhered to laboratory safety procedures to maintain compliance with quality control standards.

Troubleshot and resolved equipment and process issues.

Performed testing and quality control using approved standard operating procedures and instrumentation.

IT SUPPORT TECHNICIAN 06/2021 to 11/2022

Beacon Hill Indianapolis, IN

Assisted with updating technical support best practices for use by team.

Configured hardware and granted system permissions to new employees.

Completed inventory counts and organized supplies.

Configured hardware, devices, and software to set up work stations for employees.

LAB TECHNICIAN 09/2020 to 03/2021

US Beverage Keasbey, NJ

Monitored and documented safety standards to verify compliance.

Performed lab equipment calibrations.

Conducted beverage attribute testing including Ta, Brix, pH, taste and odor.

Performed package attribute testing;closure removal torques and visual appearance.

Performed finished product attributes such as correct can/bottle, correct closure/lid, correct label, correct production date code to include final packaging.

Participated in daily lab housekeeping including GMP practices in and out of the lab

PRODUCTION ASSOCIATE 02/2019 to 10/2020

Intergrated Supply Network Somerset, NJ

Ensured correct physical inventory status of items by conducting cycle counts.

Used equipment properly to avoid workplace hazards or injuries.

Provided work orders to outside vendors and maintained project specification records.

Packaged orders with appropriate packaging material to ensure quality delivery

Checked and wrapped items, placed in boxes and labeled cartons for shipping.

Supported production needs by performing routine tasks using standard procedures and equipment.

Took on additional shifts during peak work periods to keep projects on schedule.

Adhered to all quality control standards by thoroughly evaluating all printed components.

NETWORK OPERATIONS CENTER INTERN 03/2018 to 09/2018 Safaricom Public Limited Nairobi, Kenya

Monitored operational and security procedures for numerous computers in network, related systems administration and maintenance protocols.

Managed faults across the network and meet the required reaction time for managing faults.

Corrected fault detection in Radio Access Network element and properly followed up.

Monitored sites and detected events in daily basis to avoid incidents.

Ensured proper work order process and quality performance to meet required key performance indicators.

Fully controlled planned works in the network and ascertained scheduled end time is met.

Executed performance checks after completion of planned works to observe the trend of the network before and after change.

Collaborated in a team to ensure team's objectives are met. IT SUPPORT INTERN 04/2017 to 01/2018

Del Monte Company Thika, Kenya

Set up hardware and software in optimal configurations to meet network performance requirements.

Documented support procedures, processes and solutions in centralized systems, enabling user self-service.

Ran errands and provided general office support in a professional environment.

Paid attention to detail while completing assignments.

Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.

Investigated and corrected problems with printers, copiers and other peripheral devices.

Answered and directed telephone calls to correct staff member.

Demonstrated respect, friendliness and willingness to help wherever needed.

EDUCATION

Data Engineering EXPECTED IN 06/2023

Simplilearn

Relevant Coursework: AWS Technical essentials, Azure Data Fundamentals and Big Data

Bachelor of Science Computer Science 03/2022

University of Embu, Kenya

CCNA, CompTia+, CompTia Network+ 02/2020

Avtech Institute of Technology, South Plainfield, NJ CERTIFICATIONS

Certified ;Cisco Certified Network Associate

Certified ; Azure Data Fundamentals

Certified ; AWS Technical Essentials

CONSTRUCTIVE

SOCIALIZING,

RESEARCHING,

TRAVELLING.

Constructive socializing - I enjoy building meaningful relationships with others, sharing experiences and ideas. This can be in team-building activities, networking events and social gatherings with friends and family.

Researching- I like doing research especially during projects, can be home or work projects. This usually help me be attentive to detail and find solutions to challenges.

Travelling- During my spare time, I love to travel to see and experience new cultures, places and environment enhancing my personal growth and

. development.

Contact this candidate