System Administrator Information Technology

Joe Pham

**** ****** **** *****, ******, MO *****

314-***-**** *******@*********.***

PROFILE

Dynamic, creative, and results driven system administrator with excellent communication and problem-solving skills. Broad technological skills with a proven ability abreast of emerging trends in the changing field of information technology. Demonstrated ingenuity in troubleshooting technological issues with the resources at hand in a cost-efficient and timely manner. Superior multitasking skills.

Over 18 years’ experience in the field of Windows Server environment.

Experience with SCCM to create collection, packaging and deployment Microsoft security patch, vendor firmware and drivers and 3rd party software.

WORKING EXPERIENCE

Self Employed August 2019 – May 2023

Consultant

Pro-Tect Associates Inc

Managing 2 Windows Servers and 9 workstations

Performed windows upgrade from 7 to 10

Performed security update

Apex Systems, LLC

System Security Engineer – Equifax 2018-August 2019

Managing 3rd party applications deployment using SCCM console: Adobe Reader, 7-zip, Google Chrome, Filezilla

Creating collections, packaging for 3rd party deployment using SCCM console

Troubleshooting and remediation for failed SCCM deployment.

AT&T Inc

Professional – Technology Security 2016-2018

Performed SCCM client installation on Windows servers.

Performed monthly testing firmware and driver installing using SCCM console

Performed monthly security patching to all Windows servers using SCCM console

Troubleshooting and remediation for failed servers that did not patch during security and maintenance release

On call duty for all SCCM related issues.

AT&T Inc

Professional System Administrator 2012-2016

Vendor Management – Manage 350 + HP Field Engineer to provide ID badge and building access. Performed audit to make sure they have valid reason to be in the system and access to application.

Manage monthly service delivery with HP to meet Service Level Agreement

Coordinate with SCCM team to roll out vendor emergency firmware fix to deploy to all impacted servers

Point of contact for escalation with HP and Microsoft.

Assisted SCCM team to troubleshoot Windows servers during monthly patching and maintenance release

AT&T Inc

System Manager 2004 - 2012

Escalation for third Tier support for Windows server environment

Root cause analysis for all outage that last more than 30 minutes

Extensive experience troubleshooting Windows NT4.0, 2000, 2003, 2008 R1 and 2008R2 OS, NTFS permissions, file shares, printing, network traffic, performance metrics, application, and hardware level issues on servers.

Work with Dell and HP blade centers, performed chassis configuration, and blade management.

Work with Dell, IBM, HP/Compaq hardware, and remote access cards, iLO, RiLoe, DRAC, RIB.

Hardware monitoring support using Patrol, HP SIM and IBM Director

Managed firmware and drivers update to all Windows servers

SBC Inc

System Manager 2002 - 2004

Server build for all Windows servers

Performing 3rd tier Senior System Administrator functions for Microsoft Windows Servers, Hardware support for all Windows servers

Ameritech Inc

Support Center Lead 1999 - 2002

Managed a team of 6 for T2 server support

Lead a project to roll out Patrol and implemented to all servers in SBC region

EDUCATION AND TRAINING

B.S. Electrical Engineering 1986 – University of Missouri - Rolla

IP Networking Fundamental

MS Windows Server 2008, 2012 Server Admin

Work Force 2020 Security Engineering

Cloud Silver and Bronze Certification

REFERENCE

Available upon request

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