Data Center Information Technology
Resume:
JARRETT MASON
Charlotte, NC 28214
**********@*****.***
OBJECTIVE To establish a career in the Information Technology field that will utilize my technical experience, creativity, and managerial skill.
TECHNOLOGY EXPERIENCE
DXC TECHNOLOGY Onsite Data Center Support Charlotte, NC 2020-Present
Conducting decommissions/recommissions of servers and switches in a data center environment
Escort vendor technicians throughout the data halls to complete work assignments
Perform fiber optic and ethernet cable runs for major projects in the data center
Close out all tickets for work to be completed within the expected time frame
AMERIPRISE FINANCIAL Desktop Support Manager Las Vegas, NV 2012- 2019
Conduct Windows Migration projects and Active Directory setup using SCCM
Perform basic troubleshooting steps such as power cycling network equipment and verifying physical connectivity
Conduct printer/scanner troubleshooting, which includes network connectivity to printers as well as performing basic diagnostics prior to the creation of trouble tickets with the vendor
Perform desktop troubleshooting, which includes all aspects of Windows software related issues and PC hardware issues
Re-image work stations and install the required applications on PCs based on the requirements for each department
WALT DISNEY Camera Operator Burbank, CA 2009-2012
Actively followed camera scripts and responding quickly to scene changes and filming angles on set
Creatively framed and captured scenes while coordinating with the directors for specific angles and frame shots on Modern Family set
Worked with the Audio and Lighting teams on problem solving issues on set
IBM Desk Side Support Manager Charlotte, NC 2005-2009
Managed a facility of over 130 users by making sure local users have access to log on to the network, verified all network patch cables were secured & connected, and established connections for end users to map network drives
Organized, trained, and managed a team of 20 people for all projects including: removing data, performing re-imaging of operating systems on desktops & laptops, reconfigurations, replacing old PCs, and building & repairing computers
Coordinated the on-boarding process for new field technicians joining the group by: preparing floor plans, instructing the proper installation, backup, & transfer processes, and ensuring everyone was mapped to the correct printers
Trained all new employees to install new hard drives for desktops, new hard drives for laptops, and new DVD Rom for desktops
UPS Preloader/Sorter Charlotte, NC 2000-2005
Sorting 500 packages or more in fast paced environment
Loading up trucks with packages to be delivered according to addresses and freight
Assist drivers with shipping packages and receiving deliveries
EDUCATION ECPI SCHOOL OF TECHNOLOGY Networking Security and Management
GPA: 4.0 Dean's List Perfect Attendance National Honor Society
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