Administrative Assistant Executive
Resume:
EMPLOYMENT HISTORY
Front Of the House Lead Associate, Grenadier Cafe, Toronto, ON
• Collected payments and provided accurate change.
• Helped customers find specific products, answered questions and offered product advice.
• Worked closely with front-end staff to assist customers.
• Learned roles of other departments to provide coverage and keep store operational.
• Used suggestive selling techniques to promote add-on sales.
• Answered customer questions and provided store information. NOV 2017 - AUG 2021
Human Resources Coordinator, Capital Union Bank, Nassau, The Bahamas MAR 2016 - NOV 2017
Executive Administrative Assistant, Atlantis Paradise Island, Paradise Island, The Bahamas
• Handled employee discipline and termination to address policy infractions.
• Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
• Built and maintained productive relationships with employees.
• Completed thorough opening, closing and shift change functions to maintain operational standards each day.
• Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
• Transmitted and received messages using telephones or telephone switchboards.
• Managed director's calendar and prepared meeting agenda and materials.
• Liaised between customers, executive management, other staff members and suppliers to streamline and simplify communications.
• Trained internal staff members on administrative processes, work instructions and procedures to facilitate consistent and seamless company operations.
• Monitored office inventory to maintain supply levels.
• Controlled and administered facility use and authorized access.
• Communicated job expectations and trained staff to promote team building and discipline.
• Arranged complete travel itineraries for executive management and customers and offered local navigation assistance to visiting customers.
• Directed and oversaw office personnel activities. 38 Monte Kwinter Crt, North York,
Canada, M3H 0E2
***********@*****.***
SHELLEY KNOWLES
EXECUTIVE ADMINISTRATIVE ASSISTANT
PROFESSIONAL SUMMARY
Executive Administrative Assistant with over 14 years of extensive experience in optimizing office procedures and overseeing operations. Skilled in HR policies, payroll administration, and business correspondence coordination, with a strong background in customer service and organizational skills. Thrives in high-pressure, team-based environments, consistently delivering high-quality administrative support. Delivered high level of customer service to patrons using active listening and engagement skills.Enhanced customer satisfaction by mastering department roles, ensuring seamless service. Resolved HR issues, clarified policies, and ensured accurate submissions, enhancing team efficiency. Conducted entrance and exit interviews, addressing employee queries and improving onboarding processes. Managed communication for orientation and benefits enrollment, ensuring seamless employee transitions. Assisted with HR inquiries via inbound and outbound calls, improving response times and satisfaction. Collaborated with HR to update policies, promoting corporate accountability and workplace health. Ensured accuracy in employee records, maintaining 100% data integrity.
• Identified and solved problems to enhance management and business direction.
• Distributed memos and updates to apprise departments and divisions of corporate objectives and developments. SEP 2008 - MAR 2016
Administrative Assistant, The Embassy of Brazil, Nassau, The Bahamas EDUCATION
MAY 2021 - MAY 2021
Certificate, Administration Studies, Administrative Assistant Training Centre, Nassau, Bahamas JUN 2000 - JUN 2000
Associate of Arts, Business, Success Training College, Nassau, Bahamas SKILLS
Customer Service Product recommendations
Ordering Stocking
Credit transactions Cash transactions
Cash management Compensation
Payroll Administrative skills
Word processing HR policies
Computer skills Organizational skills
LANGUAGES
English
Managed complex scheduling, ensuring seamless communication for Brazilian diplomats. Reduced office material costs by 14.7% through efficient resource management. Enhanced office operations, resulting in measurable improvements in productivity. Facilitated effective communication channels, improving diplomatic relations. Implemented cost-saving initiatives, achieving significant budget reductions. Collaborated with international teams to ensure seamless execution of diplomatic protocols. Streamlined administrative workflows, boosting efficiency and diplomat satisfaction.
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