Customer Service Representative
Resume:
Gloria Nwadi
Advocate, Customer Service Representative
Contact
Tomball, Texas, 77377
************@*****.***
Objective
Experienced professional adept in customer service and educational support roles. As a Customer Service Representative at Ama Life Initiatives, effectively managed inquiries and built strong relationships with stakeholders. As a Paraprofessional, supported classroom activities, enhanced student learning, and collaborated with educators to promote academic and personal growth.
Education
Borough of Manhattan Community College
Associate degree
Liberal Arts and Sciences
Federal Polytechnic Oko
Bachelor’s Degree
Business Administration Management
Experience
JAN 2021-JUNE 2024
Customer service representative- Ama Life Initiatives
April 2013-June 2023
Special Education Paraeducator New York City Department of Education
Key Skills
Effective communication and interpersonal skills
Proficient in handling customer complaints through various channels
Conflict resolution and problem-solving abilities
Customer Care agents.
Proactive customer engagement and retention strategies
Meticulous documentation and reporting
Communication
As a Customer Service Representative at Ama Life Initiatives, an NGO, I utilized my communication skills to support our mission. I handled inquiries from beneficiaries, donors, and volunteers, providing prompt and accurate responses. My ability to listen and empathize helped me address concerns effectively. By maintaining clear and compassionate communication, I contributed to positive interactions and strong community relationships, enhancing trust and engagement with our organization.
**Leadership Role**
Led a team of volunteers at Ama Life Initiatives in organizing community outreach programs, demonstrating strong organizational skills and effective communication to ensure successful implementation and community engagement.
References
[Available upon request.]
Contact this candidate