Service Representative Vice President

Kimberlie Parker

Objective

Articulate, organized, success driven team player. My goal is to use my abilities to become an asset, and aid in the growth and success of my employer for everyone’s benefit. At the same time, growing with the company in the course of my career.

Employment History and Professional Accomplishments

CANVAS CREDIT UNION

Lone Tree, CO

12/2021 - present

Communication Center Service Representative II

Answering incoming calls and assisting customers with questions and concerns related to their accounts.

Properly diagnosing customer needs and proactively educating them about the features and benefits of Canvas Credit Union products and services.

Effectively utilizing system applications to achieve desired outcome.

Documenting required information via system applications.

US BANK

Denver, CO

5/20 thru 12/2021

Service Advisor

Answering incoming calls and assisting customers with questions and concerns related to their credit card accounts.

Properly diagnosing customer needs and proactively educating them about the features and benefits of credit card products and services.

Effectively utilizing system applications to achieve desired outcome.

Documenting required information via system applications.

CENTURYLINK

Denver, CO

4/2003 thru 4/2019

Legal Analyst

Transcribed international invoices from the United Kingdom and other foreign countries

EMEA Legal Invoicing Inbox

Used Passport for international and domestic invoicing

Used SAP to look up banking information

Used SharePoint to put in new vendors

Used OnBoarding for Vendors

Administration III and Tax Analyst

Paid all invoices for the tax department, domestic and international

Paid and maintained all Business Licenses for CenturyLink

Paid all expense reports for the Vice President and Directors

Made all travel arrangements for the Vice President and Directors

Legal Assistant

Legal assistant for five attorneys

Developed and maintained working knowledge of my attorney’s responsibilities

Answered all incoming calls for attorneys

Paid all expense reports for attorneys

Made all travel arrangements for the attorneys

Did all the scanning, copying and work share comparisons

Converted files from tiff to PDF’s and word documents

Created and maintained all Excel spreadsheets

Filed and worked on various Pro-Bono projects and interacted with customers on a daily basis

Worked on special projects for various coordinators in the legal department

Skills

Omnipage

Casetrack

Datacert

LexisNexis

MS Office

OnBoarding

SharePoint

Passport

Oracle

Adobe

Concur

SAP

Archiving

Symitar

Cares

EMEA Legal Invoicing Inbox

Synapsis

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