Loan Processor Quality Control

JAMES CHALOEYPHOCHANA

*******@*******.*** H: 916-***-**** 756 Arden Valley Ave. Henderson NV 89011 Summary

Goal-driven Loan Processor highly effective at coordinating documents and processes between departments, individuals, and government offices. Expert negotiator, problem solver and organizer. Multi-talented loan processing professional versed in customer service and bank standards. Excellent communicator and decision-maker with a strong eye for detail and a proactive nature. Skills

Vendor contracts and relationships

Compliance and regulations

Customer needs assessment

Testing

Mentoring and training

Timeline management

Strong analytical skills

Peer relationships

Best practices and standards

Quality control

Operational support

Experience

Liberty Home Equity Solutions Rancho

Cordova, CA

Loan Processor / Jr. AE

03/2016 – 06/2020

11/2021 – Current

American Advisor Group Remote

California

Wholesale Loan Processor

07/2020-10/2021

. Process Reverse Mortgage Loans, Review Documents to make sure it meets HUD Guidelines. Review Submission for completeness of documentation required for loan approval.

• Act as liaison between Clients, Under Writer, Loan Officer, Title/Escrow Officers, and Appraiser/Vendors. Obtain and review needed documentation for final approval.

• Review Final HUD 1, Review and enter fees for Doc Draw Department.

• Assist Funding Team in locating missing documents to make sure file meets Quality control and meets turnaround time. Fund 25-30 loans per month.

• Conduct weekly pipeline and review with Loan Officer, and other assignments assigned

. Assist with all quotes / systems

Process Reverse Mortgage Loans, Review Documents to make sure it meets HUD Guidelines. Review Submission for completeness of documentation required for loan approval.

• Act as liaison between Clients, Under Writer, Loan Officer, Title/Escrow Officers, and Appraiser/Vendors. Obtain and review needed documentation for final approval.

• Review Final HUD 1, Review and enter fees for Doc Draw Department.

• Assist Funding Team in locating missing documents to make sure file meets Quality control and meets turnaround time. Fund 25-30 loans per month.

• Conduct weekly pipeline and review with Loan Officer, and other assignments assigned

J & J International Bangkok, Thailand

Site Supervisor

06/2014 - 01/2016

• Oversee Construction Site

• Payroll

• Review contracts, payments and manage Construction Workers Bank Of America Rancho Cordova, CA

Mortgage Servicing Specialist III /

Credit Quality

08/2010 - 06/2014

• Lead contact to Team Leader/Unit Manager on project assignments

• Collaborate with trainers, managers, and other departments to enhance workflow

• Train new associates to the department on the systems

• Subject Matter Expertise (SME) to handle complex levels of transactions

• Contact customers to complete maintenance and updates on their accounts. Go over draw end date, balloon payment. Offer refinance/modification option

• Determine appropriate course of action while adhering with established guidelines

• Direct contact with customers investors, and other 3rd party companies

• Accurately document loan history

Bank Of America Rancho Cordova, CA

Senior Risk Control Specialist

03/2010 - 08/2010

• Lead contact to Team Leader/Unit Manager on project assignments

• Strong knowledge of credit products and documentation requirements

• Independently manages portfolio with commitment to client-focus and teamwork, Audit loans to make sure all documents are correct

• Effectively resolve complex issues

• Verify accuracy as CDC team members rely on this information resource Bank Of America Rancho Cordova, CA

Production Specialist III

04/2006 - 05/2008

• Maintained compliance with federal HMDA regulations

• Reviewed documentation requirements and prepared closing documents

• Researched discrepancies in data and made needed corrections

• Ensured loans funded on schedule

Bank Of America Rancho Cordova, CA

Home Service Specialist I

01/2005 - 05/2008

• Maintained credit approval to authority for loans

• Worked on a "Lien Team" to streamline and improve the current process

• Underwrote and processed loan applications for approval

• Worked as the only point of contact for customer to complete their application

• Strong knowledge of general bank policies, programs, and procedures

• Reviewed and approved all pending conditions including but not limited to income, title, and appraisal.

Bank Of America Rancho Cordova, CA

Support Specialist I

06/2003 - 01/2005

• Verified adherence to RESPA

• Processed loan fees and invoices

• Preparation and distribution of loan file

• Gather all needed documents

Education and Training

California State University of Sacramento Sacramento, CA Bachelor of Science in International and Intercultural Communication American River College Sacramento, CA

Associate of Science

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