Customer Service Representative
Resume:
Shailuni (Reena) Parikh
Nashua, NH 03062
********@*****.***
OBJECTIVE:
To obtain a position in customer service, financial service representative, an opportunity to advance within the organization.
QUALIFICATIONS:
Demonstrate experience in working with patients/ customers, office management, and general office duties. A reliable and supportive team player with strong motivation for success; communications, organizational and interpersonal skills
EDUCATION:
Lincoln Tech (Career Education Institute), Lowell, MA Medical Billing & Coding Certificate
New Hampshire Community Technical College Nashua, NH Anne Arundel Community College Arnold, MD
Associates Degree in Retail Management.
Glen Burnie High School Glen Burnie, MD
High School Diploma
EXPERIENCE:
09/2015 - 10/2021 - Service Credit Union Hudson, NH
■ Build and retain member relationships through service quality.
■ Opening and closing, member accounts.
■ Accurately process all transactions maintaining proper security and exercising good judgement.
■ Provide outstanding service, problem resolution and needs-based selling.
■ Participate in all required training and adhere to written policies and procedures of the credit union including BSA, OFAC and security.
■ Perform other job related duties as assigned.
10/2008 2/2209- Kaplan Chiropractic Office Amherst, NH
● Front Desk Receptionist
● Setting up for the day
● Checking messages / Pulling patient files
● Returning calls / making appointments
● Checking in/ out patients
● Setting up new patients
● Balancing at the end of day
● Closing and setting up for next day
8/2003 5/2006 TD Banknorth, Nashua, NH
Teller 1
● Excellent customer service & sales skills & data entry
● Consistently provides quality service in a professional manner
● Compliance- is able to clearly describe compliance policy and procedures relating to Bank Secrecy Act and Community Reinvestment Act.
● Foreign Currency- is knowledgeable in the procedure of buying and selling currency within the branch. Must be able to balance, reconcile and audit at the end of the day.
● Knowledgeable, of all procedures involving processing over shorts, error resolutions and inquiries.
● Money Orders, and Official Checks- maintaining inventory and log
● Night Deposit- Proper daily procedure, maintain log. Utilized Using Microsoft Office
● Travelers checks- Maintain inventory, daily record keeping of log. 1/2003 to 7/2003 Citizens Bank- Manchester, NH
Teller
● Customer Service & Sales
● Consistently provides quality service in a professional manner
● Compliance- is able to clearly describe compliance policy and procedures relating to Bank Secrecy Act and Community Reinvestment Act.
● Knowledgeable of all procedures involving processing of over and shorts, error resolutions and inquiries.
● Night Deposit- Proper daily procedure, maintain log.
● Money orders and Official Checks- maintaining inventory and issuing.
● Traveler's checks- Maintain inventory, daily record keeping of log. 5/2001 to 02/2002 Citizens Bank- Nashua, NH
Teller
REFERENCES: Available upon request
Salary Requirements: Negotiable
Contact this candidate