Entry Level Customer Service
Resume:
SHARON WHITE RICHARDSON
*** ****** **/***********, ***** 75137
Phone: 972-***-****/**********@*****.***
Seeking an entry level position within your organization. Utilizing my education and training in Business or Human Resource. Also with my training and working customer service experience. Becoming a valuable employee with your company; make a significant contribution in the position I am hired.
Professional Experience
Pledge Janitorial Services
4419 Kolloch Dr
Dallas, Texas 752**-***-*** 4742
Sept 2014 – current(family business)
Office Manager--answering phones, setting appointments, to give estimates on cleaning or shampooing carpet, rugs, or stripping and waxing floors. Speaking with potential clients about doing jobs for their companies. Preparing weekly payroll for fifteen employees, ordering supplies for the office, making sure jobs are covered.
Willis Towers Watson/Extend Health
1705 N Plano Rd Floor 1
Richardson, Texas 75081
Seasonal Position/Work from Home
Aug 2022 thru November 2022
Assignment Ended
Answering calls from retired participants about their medical accounts with their Medicare Advantage Program. Helping participants to check balance and checking for them which plan will save them the most funds and help them to figure which plan will work for them. Participants are mostly elderly people and retirees, as well as participants who are about to turn 65.
Chimes Solutions
3662 W Camp Wisdom Road
Dallas, Texas 75237
Oct 15 2021 thru Dec 23 2021
Work from Home—Assignment Ended
Answering calls for Cigna and Express Scripts clients, concerning their mail order medication refills, looking for dates of arrival to their mailboxes. Contacting the physicians about new medications, adding billing information to their accounts. Taking payments for past due amounts for medication before they were able to receive new prescriptions.
Texans Credit Union
777 E Campbell Rd Richardson, Texas 75081
July 2013 – July 2014
Member Service Specialist II
Handling transactions for members of credit union, concerning their checking and savings accounts, loans payments, balance on accounts. Helping members with other information about personal accounts.
Partnership Employment Agency
6565 N. MacArthur Blvd Ste 130
Irving, Texas 75039
Mar. 2011- Apr. 2012
General Clerk I
Worked 10-15 hrs. /wk. while in college, and maintained a 3.0 G.P.A. Assisted customers with selections best to receive government payments. Provided customers with assistance to help sign up by the deadline with Treasury Department
American Airlines, Inc.
4500 American Way
Ft. Worth, Texas 76155
Oct. 1996 - Jul. 2009
Reservation Agent
Taking inbound calls from customers that are inquiring about air travel. Assisting with fares and payments using credit cards. Worked as help desk supervisor, resolving customers’ problems with flights, lost bags, wrong date on reservations, changing tickets for later or earlier travel. Worked with special projects in the office, to help motivate and satisfy customers at all times.
EDUCATION
University of Phoenix, Dallas, Texas April 2010-May 2014/Associate of Arts in Business
Bachelor’s of Science Degree in Business/Human Resource Management GPA 3.0/Graduation July 2014.
Skills:
Working as chairperson for different functions and organizations for my church. Working with others to organize special programs for the youth and adults.
Preparing programs for special functions.
Office machines
Computers, fax machines, multi-phone lines, copiers. Microsoft word, excel spreadsheet, PowerPoint presentations.
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