General Manager Restaurant

Professional

summary

Restaurant General Manager with a proven track record of enhancing

team productivity and customer satisfaction. Demonstrates exceptional skills in strategic planning, staff development, and driving business growth through innovative approaches. Committed to fostering a collaborative environment and achieving long-term organizational success.

Sadie Roberts

Restaurant General Manager

8811 Daytonia Ave, Dallas, United States, 75218 / 832-***-**** / ****************@*****.*** Employment history

JAN 2022 - JUN 2024

DALLAS, TX 75218

General Manager, Firehouse Subs #1792

SEP 2021 - JAN 2022

FORNEY, TX

Estate Liquidator / Auction House, Rusty by Design Directed daily operations, ensuring compliance with quality standards and enhancing team productivity.

Implemented customer engagement strategies, resulting in a significant increase in repeat business.

Optimized store processes, improving efficiency and operational workflow. Fostered a collaborative work environment, boosting staff morale and performance.

Increased store revenue through innovative customer retention strategies. Refined inventory management, reducing waste and increasing profitability. Developed a peer mentoring program to uplift staff expertise and confidence. Streamlined cost control, improving the financial health of the store. Created a recognition program that acknowledged outstanding team contributions.

Boosted customer satisfaction by enhancing service protocols. Cultivated a culture of open communication, improving team dynamics. Managed estate liquidation processes, ensuring accurate inventory and timely auctions, enhancing client satisfaction.

Coordinated auction events, resulting in increased sales and customer engagement.

Utilized valuation skills to appraise items, ensuring fair market pricing and maximizing revenue.

Resolved client inquiries efficiently, maintaining strong client relationships and trust.

Streamlined estate liquidation, enhancing operational efficiency and client turnover.

Boosted auction sales through strategic event planning and marketing. Conducted thorough appraisals to align item prices with market trends, optimizing profits.

Pioneered digital auction platforms, expanding market reach and client base. Fostered team collaboration to elevate service quality and client satisfaction.

Enhanced auction efficiency by implementing cutting-edge digital solutions. JAN 2013 - 2021 Bar Manager / Bartender, Numerous Managed bar operations, achieving measurable sales growth and improved customer satisfaction.

Implemented efficient inventory systems, reducing waste and cutting costs. Trained and supervised staff, fostering a collaborative and high-performing team environment.

Enhanced customer experience through personalized service, leading to increased repeat business.

Pioneered a strategic initiative that expanded market reach and strengthened brand visibility.

Orchestrated a bar menu overhaul that boosted customer ratings and sales performance.

Introduced digital ordering system, enhancing operational efficiency and customer service.

Revamped supplier negotiation tactics, achieving a 15% reduction in annual beverage costs.

Developed a training module on mixology that elevated the skill set of the team.

Analyzed customer feedback to refine service protocols, significantly raising satisfaction levels.

Skills Problem-solving (Experienced)

Time management (Experienced) Leadership (Experienced) Negotiation (Experienced) Marketing (Experienced)

Customer service (Expert)

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