Customer Service General Manager
Resume:
MATTHEW MOYNIHAN BSC(Psych)
*****************@*****.***
SAN ANTONIO, TEXAS
Motivated leader with 20+ years’ experience in organizing and managing service within the hospitality sector.
QUALIFICATIONS
• Bar Management, Hospitality, Food & Drink
• TABC Seller Training Certification TEXAS
#7836161)
• BIIAB-Beer & Cellar Management
• Provided Mentorship to new employees
• Pomeranian University, Tourism and Hospitality
Degree
• Open University / UBC – Clinical Psychology
• Learn2Serve Food Handler Certification TEXAS
#FH161824)
MANAGEMENT EXPERIENCE
• Highly skilled in front and back of house operations
• Comprehensive knowledge of inventory management and profit strategies
• Demonstrated ability to keep the organized and focused CUSTOMER SERVICE EXPERIENCE
• Outstanding ability anticipate, identify and fulfilling guest needs and clarifying special requests
• Highly skilled in delivery outstanding customer service
• Adept at answering telephones and processing financial transactions EXPERIENCE
Marriott International - USA
Managing Director / Business Consultant (Task Force) 2022 - present Fidelitas LLC, Fine Dinings, Convention Centre
Director of Restaurants – San Antonio, TX 2021 - 2022 Schmitz Hotel and Crosswalk Brasserie – San Antonio, TX General Manager 2019 - 2021
Princess Cruises – Santa Clarita, CA
Five * F&B Operations Director 2012 - 2019
Black’s Pubs, Restaurants and Resorts – Whistler/Vail, CO General Manager 2017 - 2019
Macdonald Hotels & Resorts – London, UK
Five * Hotel Food & Beverage Director 2015 - 2017
Hotel California - Cornwall, UK
Operator Owner 2007 – 2012
Jury’s Kensington Hotel – London, UK
Five * Hotel Bars Manager 2002 - 2007
Celebrity Cruises – Fort Lauderdale, FL
Five * Hotel Bars Supervisor 1995 - 2002
HONORS
The Best Family Hotel – “The Independent” – 2013
Dining Pub of the Year – “Taste of the West” – 2011 & 2012
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